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namzyanzy
namzyanzy, Computer Support Specialist
Category: Computer
Satisfied Customers: 737
Experience:  BE, MCSE and over 10+ years of experience in assisting customers with their technical queries
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My computer will not accept my password and will not allow

Customer Question

My computer will not accept my password XXXXX will not allow me to change it. How do I fix this? Right now I cannot access AOL.
Submitted: 7 years ago.
Category: Computer
Expert:  Amit - The Real Computer Expert replied 7 years ago.
HiCustomer Thank you for asking your question on JustAnswer.

Are you talking about AOL password?
Are you not able to access your AOL email account?
Customer: replied 7 years ago.
It's my AOL password XXXXX therefore I cannot access my AOL email account.
Expert:  Amit - The Real Computer Expert replied 7 years ago.
How do you access AOL, via http web access or visa any email client (Outlook, Outlook Express, Thunderbird)?
Customer: replied 7 years ago.
AOL is installed on my computer. I click on the icon. It is a broadban connection.
Expert:  Amit - The Real Computer Expert replied 7 years ago.
What actually happens when you try to login?
What is the exact error message you get?
Customer: replied 7 years ago.

When I enter my password, a box comes up saying it is an invalid password. If I click on "forget your password", AOL says "goodbye" and I'm back to my desktop.
Expert:  Amit - The Real Computer Expert replied 7 years ago.
I am sorry. I am out of ideas.
I am opting out so any other expert can answer.

Edited by Amit - The Real Computer Expert on 10/2/2009 at 2:39 PM EST
Customer: replied 7 years ago.
Yes.
Expert:  namzyanzy replied 7 years ago.
Please click on the link below and enter your AOL screen name:

Retreive AOL password

This should resolve your issue.

Edited by namzyanzy on 10/2/2009 at 3:47 PM EST