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RPI Solutions
RPI Solutions, Support Specialist
Category: Computer
Satisfied Customers: 9561
Experience:  5+ Years in IT, BS in Computer Science
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Sometimes I cannot control the cursor on my desktop. Ill

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Sometimes I cannot control the cursor on my desktop. I'll be moving it to a place on the page and the arrow jumps around and cannot be controlled by the mouse??

Have you tried a different mouse? It could be a problem with the mouse (some optical and laser mice can get jumpy from time to time if defective). If another mouse works ok, then that's the problem. If not, it could be a virus or someone could have remote access to your computer.

Customer: replied 7 years ago.

I have used another mouse and it didn't make a difference!


Ok, how often does it do this?

Customer: replied 7 years ago.
Doing it right now. Happens many times a day.
Ok first thing I want you to do is try this:

Go to the Start menu

type msconfig and press enter

When that loads, click the Startup tab

Click "Disable All"

Then apply, ok and restart your computer

Save this link to get back here:

Customer: replied 7 years ago.

Robert, I am a real computer neophyte - don't know much!! Please be patient. I went to start button typed in misconfig/misconfigure and "no items found" showed! What am I doing wrong?


not misconfig, "msconfig"

Customer: replied 7 years ago.
Customer: replied 7 years ago.

Ok. I've done that. What all did I disable? Where do we go from here?


Ok so that didn't help I assume?

Customer: replied 7 years ago.

It did help! It isn't out of my control anymore.


Oh great! That means that one of the programs starting up with your computer was causing the problem. Possibly a touchpad or other mouse program. I guess it's fixed. What you can do is go back to msconfig and one by one reenable the startup programs (if you need them) until you figure out which one is the problem and then keep it from starting.

If you don't care about the startup programs, then we're fixed I guess! Glad it worked. Please accept.

Customer: replied 7 years ago.
Because I am mostly "computer illiterate" I don't know what those programs I disabled are! What are the start up programs?
In msconfig, when you click the Startup tab

There is a list there, right now they are all unchecked, these are programs that started up with your computer - they are not essential and usually just slow the computer down anyways, so if you don't notice any different then there's no reason to bother reenabling them.

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Customer: replied 7 years ago.
As long as they are not essential, I'll just leave them unchecked! Thank you for your help!
No problem.