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Ryan H.
Ryan H., Computer Support Specialist
Category: Computer
Satisfied Customers: 2003
Experience:  A+ Certified Technician - 10 Years experience working with all types of computer systems.
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Operator error. Press the printers RESUME button. If this

Resolved Question:

Operator error.
Press the printer's RESUME button.
If this doesn't clear the error, cancel printing and turn the printer off and then on again.

when i try to print i get the above error. i have an i9900. my "resume", yellow light, flashes 5 times before the green returns. then flashes 5 times again after the green. all my ink containers have ink in them. please help
Submitted: 8 years ago.
Category: Computer
Expert:  Ryan H. replied 8 years ago.
Hi there,

Can you please follow these steps:

Follow these steps to reset the printer:

  1. Turn the printer off with the Power button (if available).

  2. Disconnect the data cable from the printer

  3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in.

  4. Turn the printer back on.
Do you still get the same number of Flashing lights?

Customer: replied 8 years ago.
sorry, i just now opened this screen. i unplugged and turned off at 2:17.
Customer: replied 8 years ago.
i did just reconnect and turn printer back on. i still get same 5 flashing lights and not print now i have a message that that printer is ofline when it is indeed on.
Expert:  Ryan H. replied 8 years ago.
Ok, thanks, XXXXX XXXXX USB cord is plugged back into the computer from the printer?
Customer: replied 8 years ago.
yes usb is plugged back in
Expert:  Ryan H. replied 8 years ago.
These flashing lights mean there is a problem with the print head inside the printer. You can try these steps to reseat the print head and cartridges:

Reseating the Print Head

  1. Check that the printer is powered on, open the front cover and wait until the print head moves to the center.

  2. Remove all ink tanks.

  3. Raise the print head lock lever, and remove the print head.

  4. Re-seat the print head, and lower the print head lock lever.

  5. Install the ink tanks.

  6. Close the printer's cover.

Install the ink tanks:

  1. Remove the Yellow ink tank (BCI-6Y) from its package.

  2. Pull the orange tape in the direction of the arrow to remove it completely, and remove the shrink-wrap film.

    Note: Remove the orange tape so that a long thin hole can be seen.

    <1> Removed correctly

    <2> Removed incorrectly (Remove the orange tape so that a long thin hole can be seen.)

  3. Hold the ink tank as shown in the image below.

  4. Twist the orange protective cap in the direction of the arrow, and remove it.

  5. Insert the ink tank into the slot at the right end, and push down on the mark on top of the ink tank

  6. Push the ink tank down until a click sound is made. Install the other ink tanks in the same manner as the steps above.

  7. Verify the inks are installed in the correct order and seated completely.

Return to the top.

Ink tanks' installation order:

  • Yellow (BCI-6Y)
  • Magenta (BCI-6M)
  • Cyan (BCI-6C)
  • Photo Cyan (BCI-6PC)
  • Green (BCI-6G)
  • Black (BCI-6BK)
  • Red (BCI-6R)
  • Photo Magenta (BCI-6PM)

    Note: Check that each ink tank is installed in the right position.

Return to the top.

Ink tanks' installation status:

  • Properly installed

  • Improperly installed

    Left Image: The BK ink tank is not fully seated.

    Right Image: All ink tanks are not fully seated.

If this does not fix the problem, you will have to replace the print head or replace the printer (usually the cheaper option).

Ryan H. and other Computer Specialists are ready to help you
Customer: replied 8 years ago.
i hope you are not right about a new printer
Expert:  Ryan H. replied 8 years ago.
Yes, would be a drag. Printers are considered limited lifetime products, they aren't designed to run forever, unfortunately. When something goes wrong internally, it is often (but not always) cheaper to replace the whole thing than replace the part. Good luck to you.
Customer: replied 8 years ago.
i thought i had replied and paid and everything
Expert:  Ryan H. replied 8 years ago.
Yes, you did. I just wanted to add that last paragraph as an explanation. Thanks and have a good day.