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I tried what you sugested and it didn't cure the problem. Let me give some more details. Internet explorer has always worked to open my aol emails even after I updated to explorer 8 a few weeks ago however after being prompted to down load explorer tool bar I think thats when I started having trouble. I unistalled explorer and reinstalled it and it still doesn't work. If I open internet explorer it brings up AOL home page. In the home page I see a mail window thumb size, if i put the mouse pointer over the window I see my emails. When I click to open the emails a white page comes up that say's loading and a voice say's You Have Mail but it doesn't open to see the email, on that same page it say's "If your mail doesn't load you can use basic version" I have clicked on this and it open's and I see all my emails but....I can't open them. The only way I can read and send email now is to open AOL broadband and not use internet explorer. I don't understand what has happened!!
When I tried what you suggested it worked after I answered you and closed all windows and tried again (with out add-on's) it would not load again. so....what next?
Ok, I tried what you suggested above and it still doesn't work. Here is whats happening.
When I go to aol.com on internet explorer search page opens and I pick aol.com welcome to aol I click on this, aol home page opens, I can rest the mouse over aol mail button and the thumb size window opens and I can see my emails, When I click on the aol mail button the next page opens and a voice says "you've got mail" this page reads loading mail and it doesn't, it just keeps diplaying loading mail forever!
I close In-Explorer and open aol broadband to write and send emails and I never used to have to do this aol mail always worked on In-explorer. What I don't understand is when I first tried your suggestion of disabling add on's it worked and then I closed everything and tried again it worded work and hasn't since. I checked to make sure add on's was disabled and it still doesn't work. ?????????
Hello Ryan, I'm using Webroot antivirus w/ antispyware and using Internet Explorer 8 which I resently upgraded to.
Thanks for your help on this
Now type in www.AOL.com and click add then click close and try to go into the side again.
Ryan, I tried this and it didn't work. When it goes to loading page it say's "If your mail doesn't load, you can use the basic version of web mail click here" I've tried this also and it open's I can see all my emails on a full page view but....when I try to open one of the emails they won't open. Just thought you might like to know some more information.
I would realy like to use aol on internet explorer like I used to be able to do. I just bought a new computer for the house and my aol mail works fine on internet explorer so it's not a problem with aol? Thanks again for your help I hope you can figure this out for me.
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Ryan, Thanks for your help. Please don't request for a refund you keep it! If you open this up and someone else comes up with an answer I'll pay them.
Sorry to bother you but I haven't heard back from anyone on my problem with internet explorer
Maybe the reason I haven't heard back from anyone, is because no one has an answer.
I'll be waiting.