How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Carter Your Own Question
James Carter
James Carter, Database Administrator
Category: Computer
Satisfied Customers: 958
Experience:  Computer Sciences, Database managment, Personal Computer expert
Type Your Computer Question Here...
James Carter is online now
A new question is answered every 9 seconds

how do i open the back cover of my kindle 2 Its frozen and

This answer was rated:

how do i open the back cover of my kindle 2? It's frozen and I need to do a hard reset

thanks for your question.

you can reset by

1. Go to the power switch on the top of the device.

2. Slide and hold the power switch for 15 seconds.

3. Release the power switch.


The back cover and keyboard thing are for the Kindle 1, not the Kindle 2. The Kindle 2 can only be reset, if it's not on, by the power switch.

You must *unplug* the Kindle 2 first. You don't want it connected to the USB port either. Then slide and hold the switch for 20 seconds or so and then release. Set the Kindle 2 down and wait a few minutes to see if it does anything.

If that doesn't work, then it could be your battery is totally drained. Plug the Kindle into the wall for an hour and let it recharge. Then unplug it and do the procedure outlined above again.

If it still won't come on, contact Kindle Support; tell them the steps you've been through and they'll send you a new one.

Please Accept
James Carter and other Computer Specialists are ready to help you
Customer: replied 8 years ago.
That worked, thank you.
please leave feedback here and bonuses are appreciated