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Ryan H.
Ryan H., Computer Support Specialist
Category: Computer
Satisfied Customers: 2003
Experience:  A+ Certified Technician - 10 Years experience working with all types of computer systems.
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when i boot a toshiba equium 6230d the screen says enter password.

Customer Question

when i boot a toshiba equium 6230d the screen says enter password. I dont know what the password XXXXX
Submitted: 8 years ago.
Category: Computer
Expert:  NeOh replied 8 years ago.
HI,

What is the Username given there ?

ALso what is the operating system you are using ? is it windows XP or Vista

Thanks
Shidhin
Customer: replied 8 years ago.
There is no user name this occurs at boot The operating system is Windows NT
Expert:  NeOh replied 8 years ago.
HI,

Is there two boxes appears ( i mean one for entering the username and one for entering the password ) ?

or
Only one box for entering the password ?

This is to confirm that whether it is asking a BIOS password XXXXX windows password

Thanks
Shidhin
Customer: replied 8 years ago.
only one box for password Screen Looks Enter Password (1):
Expert:  NeOh replied 8 years ago.
Hi,

Try this

Restart the system.When starting keep on pressing the F8 key. so the system will goto SAFE mode. in this, Enter the username as "Administrator" (with out quotes) and leave the password XXXXX blank.

Now check if you are able to login or not. if yes, then goto control panel and change the password XXXXX the desired username

Thanks
Shidhin
Customer: replied 8 years ago.
Didnt work
Expert:  NeOh replied 8 years ago.
Hi,

I am sorry. in this case i am opting out. let other expert help you

Thanks
Shidhin
Expert:  Ryan H. replied 8 years ago.
Hello. If the hard drive was taken out and put back in the machine then sometimes it asks for a password, you need to check to see if this was done. The reason I say that, is sometimes these computers have locks on the hard drive, once it's taken out and put back in you can not boot without a password (Anti-Theft feature)

If that is not the case, then someone set a BIOS password XXXXX to reset it you will have to do the following:

Try typing in "Toshiba" as the password (Worth a shot)
If that doesnt work:

Open the machine and find the CMOS battery, remove it for 5 minutes and put it back in, boot the computer and the password XXXXX be gone.

OR

Send the device in for servicing and they will remove the password.

These are your only options unfortunately.


Good luck,

Ryan