Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

my canon mp470 printer says it has a paper jam, even though

Customer Question
there isn't any paper in...
my canon mp470 printer says it has a paper jam, even though there isn't any paper in it and it won't clear
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 10 minutes by:
7/22/2009
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 years ago
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 11,712
Experience: 13+ years experience
Verified
OK, I think you should first try (just to get it out of the way) a hard reset of the printer.

To hard-reset it in generic fashion:
Turn the printer OFF. (Or if it won't turn off, just) Unplug the printer from the wall or power strip. Leave it that way for 10 minutes. Plug it back in. Turn it on if it didn't turn itself on. Wait for it to initialize. Try printing again.

Then, if that doesn't clear the error, you have to do this stuff:
A. open up the printer - all the hatches, all the doors, everything that can swing out or up. And also remove all the paper trays, and all the stacks of paper everywhere.
B. Look at everything (including the paper trays)... is there anything stuck anywhere? esp. in a sensor, esp. paper bits or dust. Is there anything broken anywhere? How about something (like, e.g. a swinging mini-lever or little switch-like thing, which might be a mechanical sensor) out of place, or jammed in an odd position? Correct what you find.
C. If your printer is an inkjet (rather than a laser printer), unplug it, with everything open, then turn it upside down (-don't do this with a laser, toner spills could happen inside and make things worse!-), and shake it - unless it's too heavy or you might drop it... in which case, get someone to help you, e.g. someone really big and strong.
If that eliminates or dislodges anything - paper bits, blocks of nameless hard stuff, or paper clips - then you may have cured the problem. Put the printer right-side-up, reattach all pieces and close all doors etc, plug it in, power it on, and see what it does.

If this helps with your problem and answers your question, by all means click Accept once for this call. Thanks.
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 11,712
Experience: 13+ years experience
Verified
Russell H. and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 11,712
11,712 Satisfied Customers
Experience: 13+ years experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have moved from Dubai to Tashkent. Previously I had given
I have moved from Dubai to Tashkent. Previously I had given Skype a secondary email to use in case needed. It was my company's email. I have officially closed that company since last September and hav… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Just today when I try to open apage that i had sent to desk
just today when I try to open apage that i had sent to desk top using firefox when i try to open thepage from the google drip down all i get is about it will not open… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have been trying to get into Microsoft account for 2 days
I have been trying to get into Microsoft account for 2 days***@******.*** will not accept my password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Skype is not working. About a week ago. I have tried
skype is not working JA: When did you last update Skype? Customer: about a week ago JA: What have you tried so far with your Skype? Customer: I have tried changingthe souns preferences JA: Anything el… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Its amrita...my google n facebook account has been hacked by
hi its amrita...my google n facebook account has been hacked by someone n who ever has done this change all my details n password ***** can i get my paasword for google account as he changed my all de… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have tried to reinstall Trend anti virus on my desktop but
I have tried to reinstall Trend anti virus on my desktop but am unable because you sayI have exceeded my limit on multiple devices. I have explained to you that this is not true, but to no avail. Beca… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My computor says i owe you money. Not sure. About a week.
my computor says i owe you money JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: not sure JA: How long has this been going on with your computer? What have yo… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
How do I add ESPNU to my subscription? No idea. Says I do
How do I add ESPNU to my subscription? JA: When did you last update ESPN? Customer: no idea JA: What have you tried so far with your ESPN? Customer: yes says I do not have full subscri[tion JA: Anythi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I keep getting Emails moved to clutter, which I want to
I keep getting Emails moved to clutter , which I want to access , but can't . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Its my phone i accidently hit reset and now i cant turn the
its my phone i accidently hit reset and now i cant turn the phone on as it should be its an lgharmonysmartphone … read more
Moses C
Moses C
Bsc
332 satisfied customers
Team, I switched of my iPhone 10 yesterday and try to start
I switched of my iPhone 10 yesterday and try to start again this morning, but after putting the pin in, nothing is happening, what to do to fix it? thanks a lot Klaus … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
968 satisfied customers
I have a Systemax PC that is not booting. I have tried
I have a Systemax PC that is not booting. I have tried startup repair as well as system restore. I do not have a backup CD, but it is a genuine windows machine. … read more
Donna French
Donna French
Bachelor of Science
38 satisfied customers
I need to sign up for Microsoft word. T. Bealmear. July 26,
I need to sign up for Microsoft word. Richard T. Bealmear … read more
Moses C
Moses C
Bsc
332 satisfied customers
My new norten sec will not download on my second computer.
my new norten sec will not download on my second computer. … read more
Moses C
Moses C
Bsc
332 satisfied customers
I received a message from Google advising me it wanted to
I received a message from Google advising me it wanted to delete less secure apps. I opted to do this and I cannot shut down my computer or connect with outlook express. I think I have been compromise… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Called tech support on Saturday,tech told me this was a
called tech support on Saturday,tech told me this was a scam.he said fir 189.oo Microsoft could repair..is blue cavalry inc a Microsoft product. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I have an Epson XP-645, it is only 4 months old and I am
I have an Epson XP-645, it is only 4 months old and I am getting the message "Printer Error, turn the power off and on again" Epson tell me it needs a service, is there a way around this without sendi… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
It tells me I do not have enough credit to call. I updated
It tells me I do not have enough credit to call. I updated my credit card, paid the $6.99 it asked for, it said the transaction was completed, and then when I try to call the Skype number again, it st… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x