Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer
This answer was rated:

My HP monitor (w22 flatscreen) keeps "going to sleep" when

I turn on my computer...
My HP monitor (w22 flatscreen) keeps "going to sleep" when I turn on my computer. it was running just fine this morning and now it won't seem to turn on.
Show More
Show Less
Ask Your Own Computer Question
Answered in 14 minutes by:
7/22/2009
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Verified
Hello !!

Disconnect the data cable from the CPU cabinet that goes to the monitor. But let power cable still powet the monitor.

What do you see on the screen

Andy
Ask Your Own Computer Question
Customer reply replied 8 years ago

I get a message in white with red,green, and a blue box below it saying: Check Video cable. after a minute or two it says: Monitor Going to Sleep

 

The monitor light turns orange and i can not bring anything up on it.

Hello !!

So that is the problem.

Your motherboard is not able to send any data to the monitor and so Monitor goes to sleep.

If your motherboard has a graphics card, either its loose or gone bad. If it has integrated graphics, than your motherboard needs repair.

But, first you should try to replace the data cable that connects CPU to monitor. Also try connecting this monitor to some other computer and see if it works there, to confirm our doubt.

Feel free to ask any question or concern you may have. I will be glad to help you.

Andy

--------------------------------------------------------------------------------------------------------------

Be assured that I will continue to help even after you click Accept.

 

Please ask me any question you have before leaving a Negative Feedback. I will be glad to help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

-----------------------------------------------------------------------------------------------------------

Ask Your Own Computer Question
Customer reply replied 8 years ago

I tried hooking up the monitor to my work laptop (this is how I am able to answer you) and it immediately went to sleep. ould this indicate the problem lies with the monitor or cable and not the motherboard or video card?

 

I know I can reset my video card drives to factory settings but how can I do that without the use of a monitor?

 

Apologies for the delay in replying, I only now thought to check email and was waiting on the webpage to show a reply.

Hello !!

Then, yes the cord can be the issue. Also in worst case the main board of monitor which accepts the data from CPU can be malfunctioning.

You are on the right track. So just try to replace the cord first.

If that doesnt work, dont even think of repairing the monitor as it will cost you much much more than buying a new one.

Also, please plug in some other monitor to your computer to confirm that its working fine.

Feel free to ask any question or concern you may have. I will be glad to help you.

Andy

--------------------------------------------------------------------------------------------------------------

 

Please ask me any question you have before leaving a Negative Feedback. I will be glad to help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

-----------------------------------------------------------------------------------------------------------


Ask Your Own Computer Question
Customer reply replied 8 years ago

I got the monitor to work on my work laptop, I just failed to set to extended desktop is all. I am sure your original diagnosis is the correct one. Given how the computer is 4 years old I will probably just end up replacing it instead of a new card or motherboard (given how I do not know which it is). I did try rebooting my home computer (the one with the monitor issue) and the Start Up repair just finished. The only thing that was not competed successfully under "Diagnosis and repair details" was:

 

repair action: System files integrity check and repair

result: Failed. Error Code = 0x2

Time taken = 647529ms

 

Would this confirm what you sent before?

Also, can I change the amount to pay if I wish? (in your favor heh)

Hello !!

It is possible that the cord has a crack or is loose. Thats the reason it went to sleep on office computer and worked on laptop. I mean we should not rule out this possibility.

To confirm this, please get a monitor from a friend and plug in to the computer and if it works, we are sure that monitor has issue.

 

repair action: System files integrity check and repair

result: Failed. Error Code = 0x2

Time taken = 647529ms

This shows that your Windows system files are corrupt. But that doesnt point to our problem as of now.

 

 

Also, can I change the amount to pay if I wish? (in your favor heh)

After you will accept my answer, you will get an option to gift me a Bonus. That time you can gift any amount you want :-)



Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped you, please click on the ACCEPT button so that I get paid for my work.

 

Please ask me any question you have before leaving a Negative Feedback. I will be glad to help you solve all your problems.

Positive Feedback and BONUS is always appreciated.

-----------------------------------------------------------------------------------------------------------



Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Verified
Andy and 87 other Computer Specialists are ready to help you
Ask your own question now
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
23,538 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

23,538 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been having problems with my computer not charging
Hi, I have been having problems with my computer not charging when i's plugged into my charger. It will work sometimes, but I haven't found a position it will consistently charge, it is very inconsist… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I am trying to delete a folder in Picture which is pinned.
I am trying to delete a folder in Picture which is pinned. When I select the folder and click on red X (which is delete) I get a message which says I need an administrator's permission. I AM THE ADMIN… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Nothing wrong. I got a virus 2 months ago and I lost all my
Hello , nothing wrong . I got a virus 2 months ago and I lost all my password ***** I do not remember the one for Skype .... I kept the same since years and never writ down .... Getting old does not h… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
My kindle keeps shutting off for a second and then comes
My kindle keeps shutting off for a second and then comes back on. Any way to fix … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
When i turn the laptop on I get a strange message, no lenovo
When i turn the laptop on I get a strange message, no lenovo logo just the message. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
I have purchased Office 365 home division on the 10/1/2019
I have purchased Office 365 home division on the 10/1/2019 and downloaded on this computer which downloaded it to my microsoft account***@******.*** but should have been on my account***@******.*** wh… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
121 satisfied customers
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key
Keyboard error in WORD 2016 of Windows 10 Lap Top. # key displays £ - and - " key displays @ and vice versa. Can't find where to change this. Graeme,***@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot sign on to my computer. Rejects my password. MyHp
I cannot sign on to my computer. Rejects my password. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Want to change my e mail from to. Gmail google. Google
want to change my e mail from***@******.*** to***@******.*** … read more
Moses C
Moses C
Bsc
326 satisfied customers
I have forgotten my log in password and I do not have a
I have forgotten my log in password ***** I do not have a disk … read more
Moses C
Moses C
Bsc
326 satisfied customers
I cannot get any of the steps to work with recovering my
hi again i cannot get any of the steps to work with recovering my Email password ***** system says my account does not exist and i have been using it up until yesterday for a few years and am awaiting… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have not received any email since 3 0r 4 this afternoon. A
I have not received any email since 3 0r 4 this afternoon … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have just purchased an upgrade for windows 10 home to
I have just purchased an upgrade for windows 10 home to windows 10 pro as per O/N(###) ###-####and cannot locate the digital key to activate the upgrade - what do I do! … read more
Moses C
Moses C
Bsc
326 satisfied customers
I am trying to sign into my yahoo mail and can't because for
i am trying to sign into my yahoo mail and can't because for the access key but the number i had set up to my yahoo i no longer have that number my new number is(###) ###-####… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,273 satisfied customers
How can I port my number? HP Windows. I just purchased it
I just purchased it last night and hooked it up this morning as per directions … read more
Kris R
Kris R
IT Manager
Computing
2,596 satisfied customers
I want to put an SSD drive inside my Asus AIO ET2230 and
I want to put an SSD drive inside my Asus AIO ET2230 and replace the hard disk. How do I open it up? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I was chatting with someone on skype but now I can't. Tried
I was chatting with someone on skype but now I can't … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is
Looking at a Fujitsu-Fi-7160 but it is so expensive. What is a good reliable color duplex desktop scanner that is more affordable ?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
565 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x