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mary, Consultant
Category: Computer
Satisfied Customers: 2200
Experience:  MCA (Masters in Computer Application
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I have an inoperable hardware device How do I fix it

Customer Question

I have an inoperable hardware device How do I fix it
Submitted: 8 years ago.
Category: Computer
Expert:  mary replied 8 years ago.

HiCustomer Thank you for asking your question on JustAnswer.


Please tell us what harware device is failing give me the details of it to provide you solution?


-What operating system are you using?
-What internet browser are you using?
-What have you already tried?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer: replied 8 years ago.


Microsoft 6to4 adapter #2

Vista/Internet Explorer Tried the Device Manager

Expert:  mary replied 8 years ago.
Please go into the devicemanager and tell me the name of the devices which has bangs like a yellow exclamation point or red x next to the device listed.
Customer: replied 8 years ago.



None of the devices have exclamation points or red x 's

Expert:  mary replied 8 years ago.

Please elaborate the problem one more time as to provide you support we need the detailed problem info .



Customer: replied 8 years ago.


I ran a diagnostic report in Norton 360 It said I had an inoperable hardware device?? I should run Device Manager DM says drivers are up to date,

Expert:  mary replied 8 years ago.

Hi your computer seems to be infected with some kind of malaware or trojans.
Dont worry we can get it fixed Please follow the instructions below.
Major antivirus programs these days are failing to detect or scan smart infection so in this case i would suggest you to run a tool which will take care of this issues, but run this tool carefully, dont remove any system.ini file or winlogon.ini file if you get a prompt any when you are stuck or confused please send me a message before proceeding.


Trojan remover




Please Click on ACCEPT Button to reward my time, If unsatisfied, please post your question again instead of giving NEGATIVE FEEDBACK.
Thanks and regards

Customer: replied 8 years ago.
The scan didnt show anything
Customer: replied 8 years ago.


I fixed it myself The scan wasnt helpful. I would like my money back

Expert:  mary replied 8 years ago.

Not a problem, it does happen sometimes that it gets fixed automatically after getting expert advice too.


Take care and thank you for using Just answer.