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I have a Dell 948 AIO printer. I had a paper jam and removed…

Customer Question
I have a Dell 948...
I have a Dell 948 AIO printer. I had a paper jam and removed the paper sheet. I cannot clear the icon (!) on the control panel. I have used compressed air to try and clear the jam to no avail. Is it a sensor? Any suggestions?... Read full answer
I have a Dell 948 AIO printer. I had a paper jam and removed the paper sheet. I cannot clear the icon (!) on the control panel. I have used compressed air to try and clear the jam to no avail. Is it a sensor? Any suggestions?
Submitted: 9 years ago.Category: Computer
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Answered in 27 minutes by:
7/15/2009
Tech Support Specialist: Andy, Computer Consultant replied 9 years ago
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Verified
Hello !!

Please try this and let me know results.

Clearing Paper Jams

Paper jam in the paper path
  1. Pull the paper firmly to remove it. If you cannot reach the paper because it is too far into the printer, lift the printer unit to open the printer.

  2. Pull the paper out.

  3. Close the printer unit.

  4. Resend your print job to print any missing pages.

Paper jam not visible
  1. Turn off the printer.

  2. Lift the printer unit.

  3. Firmly grasp the paper, and gently pull it from the printer.

  4. Close the printer unit.

  5. Turn on the printer, and print the document again.

Paper jam in the duplex unit
  1. Remove the duplex unit cover.

  2. Firmly grasp the paper, and gently pull it from the printer.

  3. Reinstall the duplex unit cover.

  4. Press the Select button to continue printing.

Paper jam near the ADF
  1. Lift the ADF cover located to the left of the ADF input tray.

  2. Firmly grasp the paper, and then gently pull it from the printer.

  3. Close the ADF cover.

  4. Press the Select button .

  5. Resend your print job to print any missing pages.


Let me know

Andy
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Customer reply replied 9 years ago

Your answer was directly out of the manual for the printer (I have the same info in my copy of the manual). My problem is there is the paper had been removed. There is no way to fully open the printer to see if there is something covering a sensor. I was looking for a way to reset the sensor from the operator panel. I have used compressed air to try and blow out any small piece of paper or dust that may be covering a sensor.

Tech Support Specialist: Andy, Computer Consultant replied 9 years ago
Hello !!

If the sensor is damaged or worned out it cannot be reset. It needs replacement.

Let me know if you have any questions.

Andy
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