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My Dell computer, registered to John W. Howell 76477-OEM-0011903-00102,

Customer Question
uses Windows XP, Home Edition...
My Dell computer, registered to John W. Howell 76477-OEM-0011903-00102, uses Windows XP, Home Edition, Version 2002, Service Pack 3.

At the bottom of my credit-card transactions list online, there is a "View Statements" link. Clicking that link, I call up a long list of monthly statements, the top one being the most recent. When I click on any statement in the list, access is immediately blocked.

I would greatly appreciate your assistance in unblocking access to these statements.

John W. Howell
Submitted: 8 years ago.Category: Computer
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Answered in 23 minutes by:
6/30/2009
Tech Support Specialist: Brad, Computer Technician replied 8 years ago
Brad
Brad, Computer Technician
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when you say blocked what do you mean?
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Customer reply replied 8 years ago
There is an immediate "bloop" that indicates access to my statements is not possible without some kind of modification.
Tech Support Specialist: Brad, Computer Technician replied 8 years ago
when you highlight one of the statements, there is a link that should appear at the bottom of the browser that tells what the link is going to ask for. What does it say?
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Customer reply replied 8 years ago
Beneath the "View Statements" link, there is a permanent message: "View your credit card statements with Adobe's free Acrobat PDF Reader". "Acrobat PDF Reader" is a link, and I think I have installed it, but I'm not sure.

No link appears as a result of highlighting one of the statements.
Tech Support Specialist: Brad, Computer Technician replied 8 years ago
Click that link and get the adobe pdf reader. If you have it already it will tell you. If not then you need it
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Customer reply replied 8 years ago
Brad,

I went through several steps to install Adobe 9.1, but finally received an error message that it could not be downloaded. I'm willing to try again later today and let you know the outcome.
Tech Support Specialist: Brad, Computer Technician replied 8 years ago
Just get the adobe reader for the browser. That is the easiest and fastest It should be called adobe acrobat reader plugin
Brad
Brad, Computer Technician
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Customer reply replied 8 years ago
I'm not sure why this the only problem I've ever had with Explorer, but I will determine how to access my statements, beginning with "Adobe Acrobat Reader Plugin." Working with you at Dell, my bank's Master Card account, and the browser, I'll solve the problem.

Thanks for all your time and suggestions.

John
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