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recently installed a barebones kit from TigerDirect, a Biostar

Customer Question
kit with a N61PB-M2S motherboard...
recently installed a barebones kit from TigerDirect, a Biostar kit with a N61PB-M2S motherboard and nvidea NCP61 chipset....AMD Athlon 64 X2 4400+ Dual core processor. My problem is the machine keeps shutting down. It doesn't shut down automatically, it just quits. It seldom shuts down while I'm using it, but when I run a program such as Pinnacle Studio (a movie maker) it ALWAYS shuts down before I can complete a project. I never have a problem starting it back up and I've checked the power settings and they are all set to "never" on the hard drive, monitor, etc. Why could this be happening?
Submitted: 8 years ago.Category: Computer
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Answered in 4 hours by:
6/3/2009
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience: 30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
Verified
HiCustomerand welcome to JustAnswer

In order to properly diagnose your problem we need some further information. Please provide the following:

  • Which version of Pinnacle Studio are you using (Help > About)?
  • Are the shutdowns random or are they predictable eg clicking a particular button or performing specific combination of steps?

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Customer reply replied 8 years ago
1. Using Pinnacle Studio 12.1. I have used this program in my old PC with just a 1.8 processor and 1 gig of ram........ it was slow but always ran correctly. The 3 basic steps are capturing, editing and making the movie. It is during the making the movie part...... usually about 5-7 minutes in...... that it shuts down.

2. The PC shuts down every night when not in use....... and it shuts down every time when trying to actually make the movie project. It has not shut down, to my knowledge, any other time while actually in use. As I stated previously, in power option properties, the monitor, hard disks and system standby are set to "never".
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
OK it may take several steps to pinpoint the cause of your problems. Try all the steps in each post then please let me know if there are still problems and we will continue to troubleshoot.

From Studio click Setup > Edit and disable Background rendering and Hardware accelaration.

Next click Setup > Video and Audio preferences and uncheck the following:

  • Enable full-resolution preview
  • Enable hardware acceleration
  • Enable background rendering

Click Start > Run and type msconfig press enter. On the System Configuration window click the Startup tab. From the list uncheck all the items EXCEPT the following items if they appear

  • ScanRegistry
  • TaskMonitor
  • SystemTray
  • LoadPowerProfile

*IMPORTANT DO NOT uncheck the above items.

REMEMBER if you uncheck your Anti-Virus and Firewall programs to temporarily disconnect from the internet and unplug the modem/router cable from the computer. When you are not using Studio remember to recheck all the items you unchecked.

Try make movie in your project again. Does it still crash?

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Customer reply replied 8 years ago
Did everything listed. Tried making the movie project twice....... failed both times. I'm not sure "crash" is the term I'd use..... the PC is just "quitting". It doesn't say it shut down improperly when you boot it back up, it's like it was shut down on purpose.
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
OK

Visit http://windowsupdate.microsoft.com and make sure you have all the latest updates installed. This may require a restart, please re-visit the site until there are no more updates available.

Right click My Computer select Properties. Click the Advanced tab and in the Performance section, click Settings. Click the Visual Effects tab then click Adjust for best performance.

Uninstall and re-install Studio.

Does this help?



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Customer reply replied 8 years ago
OK, no success but I think I've narrowed it down to video. I experimented with some movie making and using just photographs it completed the project. But, when I included video, it quit...... what could this mean?
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Did you try with just one video or is it the same with all videos?

Try adding the 1st few frames to a test project and see if it completes.If it does then add a few more frames at a time. It could be the video that is corrupt.
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Customer reply replied 8 years ago
The video is not corrupt. The PC shut down while converting MP3 files in ITunes. For some reason at some point it just shuts down. It does it in the middle of the night when no one is using it and it shuts down when it is being used. There are no device driver conflicts listed but I'm not convince that's not the problem. Suggestions?
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Right-click My Computer and select Properties.

Click the Advanced tab.

Under Startup and Recovery click Settings to open the Startup and Recovery dialog box.

Clear the Automatically restart check box, and click OK the necessary number of times.

Restart your computer for the settings to take effect.

Now when you have a fatal error instead of restarting you will get a Blue Screen of Death (BSOD). Please report the entire error shown on the BSOD.
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Customer reply replied 8 years ago
Did that. PC again shut down while converting MP3 files to AAC for ITunes. No BSOD came up. I did find this..... Does this help?

System Information report written at: 06/05/09 09:20:34
System Name: DEN2009REBUILD
[Windows Error Reporting]

Time Type Details
6/3/2009 12:47 PM Application Error Faulting application zipitfree.exe, version 1.95.1.2, faulting module zipitfree.exe, version 1.95.1.2, fault address 0x000040da.

5/28/2009 12:37 PM Application Error Faulting application studio.exe, version 12.1.3.6605, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x00008a8c.

5/28/2009 10:12 AM Application Error Faulting application studio.exe, version 12.1.3.6605, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x00008a8c.

5/28/2009 12:33 AM Application Error Faulting application studio.exe, version 12.1.3.6605, faulting module msvcr80.dll, version 8.0.50727.762, fault address 0x00008a8c.

5/28/2009 12:28 AM Application Error Faulting application studio.exe, version 12.1.3.6605, faulting module pcleaudiocodec.ax, version 3.0.357.0, fault address 0x00009bcd.

5/26/2009 12:11 PM Application Error Faulting application studio.exe, version 12.1.3.6605, faulting module unknown, version 0.0.0.0, fault address 0x2065c384.

5/26/2009 11:49 AM Application Error Faulting application imxinput.exe, version 1.1.0.9, faulting module imxinput.exe, version 1.1.0.9, fault address 0x0001df0a.

5/23/2009 8:16 PM Application Error Faulting application itunes.exe, version 8.1.1.10, faulting module quicktime.qts, version 7.60.92.0, fault address 0x001526f4.

6/4/2009 12:00 AM MsiInstaller Detection of product '{90280409-6000-11D3-8CFE-0050048383C9}', feature 'InternationalSupportFiles_KOR' failed during request for component ''

6/3/2009 11:59 PM MsiInstaller Detection of product '{90280409-6000-11D3-8CFE-0050048383C9}', feature 'InternationalSupportFiles_JPN' failed during request for component '{7D919040-AF93-11D1-A45D-0000F8027324}'

5/26/2009 12:11 PM Application Error Fault bucket XXXXXXXXXX 

5/26/2009 11:50 AM Application Error Fault bucket 45351406.

5/23/2009 8:42 PM Application Error Fault bucket XXXXXXXXXX 

6/2/2009 10:48 PM Application Hang Hanging application USB2.0_v241.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 6:00 PM Application Hang Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 6:00 PM Application Hang Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 1:56 PM Application Hang Hanging application Studio.exe, version 12.1.3.6605, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 11:08 AM Application Hang Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 11:08 AM Application Hang Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 11:08 AM Application Hang Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 12:36 AM Application Hang Hanging application Studio.exe, version 12.1.3.6605, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

5/28/2009 12:36 AM Application Hang Hanging application Studio.exe, version 12.1.3.6605, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Customer reply replied 8 years ago
Also, from the event viewer....

Warning 6/5/2009 9:12:09 AM WinMgmt None 5603 Dennis DEN2009REBUILD
Warning 6/5/2009 9:12:09 AM WinMgmt None 5603 Dennis DEN2009REBUILD
Warning 6/4/2009 12:00:42 AM MsiInstaller None 1001 Dennis DEN2009REBUILD
Warning 6/3/2009 11:59:36 PM MsiInstaller None 1001 Dennis DEN2009REBUILD
Warning 6/3/2009 4:33:49 PM LoadPerf None 2006 N/A DEN2009REBUILD
Warning 6/3/2009 12:04:00 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:04:00 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:04:00 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:04:00 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:03:44 PM ASP.NET 2.0.50727.0 Setup 1020 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:06 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:05 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:05 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:05 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:05 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:02:04 PM System.ServiceModel.Install 3.0.0.0 None 0 N/A DEN2009REBUILD
Warning 6/3/2009 12:01:09 PM ASP.NET 2.0.50727.0 Setup 1020 N/A DEN2009REBUILD
Warning 5/28/2009 11:09:29 AM Userenv None 1524 Dennis DEN2009REBUILD
Warning 5/25/2009 8:19:17 PM Userenv None 1517 SYSTEM DEN2009REBUILD
Warning 5/25/2009 8:06:52 PM Userenv None 1517 SYSTEM DEN2009REBUILD
Warning 5/25/2009 7:50:19 PM Userenv None 1517 SYSTEM DEN2009REBUILD
Warning 5/25/2009 7:02:30 PM ASP.NET 2.0.50727.0 Setup 1020 N/A DEN2009REBUILD
Warning 5/25/2009 9:40:35 AM MsiInstaller None 1004 Anita DEN2009REBUILD
Warning 5/24/2009 12:52:58 AM Userenv None 1517 SYSTEM DEN2009REBUILD
Error 6/3/2009 4:33:50 PM LoadPerf None 3001 N/A DEN2009REBUILD
Error 6/3/2009 4:33:46 PM LoadPerf None 3011 N/A DEN2009REBUILD
Error 6/3/2009 4:33:46 PM LoadPerf None 3001 N/A DEN2009REBUILD
Error 6/3/2009 4:29:46 PM McLogEvent None 5022 SYSTEM DEN2009REBUILD
Error 6/3/2009 12:47:30 PM Application Error None 1000 N/A DEN2009REBUILD
Error 6/2/2009 10:48:22 PM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 6:00:41 PM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 6:00:28 PM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 1:56:43 PM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 12:37:52 PM Application Error None 1000 N/A DEN2009REBUILD
Error 5/28/2009 12:19:37 PM MsiInstaller None 1024 Dennis DEN2009REBUILD
Error 5/28/2009 11:08:43 AM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 11:08:39 AM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 11:08:32 AM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 10:12:57 AM Application Error None 1000 N/A DEN2009REBUILD
Error 5/28/2009 12:36:27 AM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 12:36:08 AM Application Hang (101) 1002 N/A DEN2009REBUILD
Error 5/28/2009 12:33:05 AM Application Error None 1000 N/A DEN2009REBUILD
Error 5/28/2009 12:28:16 AM Application Error None 1000 N/A DEN2009REBUILD
Error 5/26/2009 12:11:31 PM Application Error None 1001 N/A DEN2009REBUILD
Error 5/26/2009 12:11:27 PM Application Error None 1000 N/A DEN2009REBUILD
Error 5/26/2009 11:50:02 AM Application Error None 1001 N/A DEN2009REBUILD
Error 5/26/2009 11:49:58 AM Application Error None 1000 N/A DEN2009REBUILD
Error 5/25/2009 7:38:50 PM MsiInstaller None 10005 Dennis DEN2009REBUILD
Error 5/25/2009 7:32:20 PM MsiInstaller None 10005 Dennis DEN2009REBUILD
Error 5/25/2009 7:25:58 PM MsiInstaller None 10005 Dennis DEN2009REBUILD
Error 5/23/2009 8:42:51 PM Application Error None 1001 N/A DEN2009REBUILD
Error 5/23/2009 8:16:21 PM Application Error None 1000 N/A DEN2009REBUILD
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Are your sounds and graphics onboard or are they expansion cards? Do you have spare sound and graphic cards you could try?

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Customer reply replied 8 years ago
Sorry, long time no reply..... been busy. Onboard sound, separate graphics card. I found another card and exchanged.......no difference. I put the original card back in. The shutdowns are coming more frequently, sometimes just an hour during my surfing the net.
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Download Studio's latest update make sure everything except Studio is closed and double-click the file.

Make sure you have more than 10Gb free space on your system drive.
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Customer reply replied 8 years ago
I completely removed Pinnacle Studio from the system....... it still shuts down.
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
If you have a temperature monitor on the CD suppliied with motherboard install it to monitor the temperatures.

If not download and install SpeedFan Once installed open SpeedFan and on the Readings tab put a check in Automatic Fan Speed (might not be supported by your hardware).

SpeedFan will help you monitor the system temperature and if supported by your hardware can automatically adjust the fan speed according to the temperature.

How much RAM memory do you have? Do you have more than 1 module?



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Customer reply replied 8 years ago
I have been busy and unable to respond....... but, you have NOT resolved my problem! CPU temp is around 31 degrees C. I have 4 meg of RAM.
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Check for memory problems using Windows Memory Diagnostic (or any other memory diagnostic tools if you already have 1)

Follow the instructions at the above link to create the bootable floppy or CD then boot from it and press T to start the extended test. Allow the test to run overnight.

Press P to pause the test and reveal the Advanced Menu. The menu will vary depening on whether any errors were detected. If errors were detected you should have the option to View errors by memory module.

If all modules show errors then you may have a failing motherboard.

If errors are detected try removing/reseating the modules then run another diagnostic test.



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Category: Computer
Satisfied Customers: 527
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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