Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have a slingbox pro connected to an Apple Airport Extreme

Customer Question
router base station, which is...
I have a slingbox pro connected to an Apple Airport Extreme router base station, which is connected to a Comcast cable modem. The Airport extreme lost its ability to send wireless signal, so I replaced it with another (new) Airport Extreme base station. I am now unable to get slingbox service on my laptops. When I go through slingbox setup assistant, I get a message that there is no slingbox detected.

Help
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 28 minutes by:
5/27/2009
Tech Support Specialist: Nicholas Ramsay, Systems Engineer replied 8 years ago
Nicholas Ramsay
Nicholas Ramsay, Systems Engineer
Category: Computer
Satisfied Customers: 101
Experience: Systems Engineer 10 years +LAN, WAN, Information Security, VOIP and wireless internet expert as well as small computer repair.
Verified
Hi thanks for the question!

Can you tell me what ports you have opened on the new router? As well as on the PC you are trying to use to connect to the sling box? IE on the windows firewall?

-Nick
Ask Your Own Computer Question
Customer reply replied 8 years ago
I opened 5001 ports, and I am using MacBook Pro laptop
Tech Support Specialist: Nicholas Ramsay, Systems Engineer replied 8 years ago
Do you have an Ethernet cord handy? Id like you to directly plug your laptop into the airport access point and try to connect again. This is to rule out any issues with your wireless signal.

The reason I ask is some times you may have interference from a neighboring access point. Also the MTU packet size might be jacked up.

Let me know if the problem persists once you plug it directly to the airport extreme.
Ask Your Own Computer Question
Customer reply replied 8 years ago
Unfortunately, I'm not at home at the moment, and can't access my machine.

Can you give me the next several steps to follow, if the solution you suggested doesn't correct the problem?
Tech Support Specialist: Nicholas Ramsay, Systems Engineer replied 8 years ago
That was not meant to fix the problem only to try to narrow down the problem. But I will do my best.

We need to try to rule out some things in order to find the problem. Once we find the problem we can work on a solution to the problem.

The problem could be your Mac laptop. It could be that your sling box needs a firmware update or it could be that the access point you are using doesn't work very well with the sling box. It may need a firmware update. Or you opened the ports on the wrong IP address. Or you only did TCP and not both TCP and UDP. Or your MTU packet size is set below 1500. You may also be having speed/duplex errors with the access point and your sling box. You can fix that by setting it to 100 full instead of auto negotiate.

It also looks like there are a ton of people that are having the same issue as you are. Most seem to be related to firmware not matching up. So I would o what I suggested and update the firmware on the sling box and your AEBS. Once you have done that and it still doesnt work try this guide out. Some people have mentionted it has helped them as well.


1) Open the Airport Utility (Go-Applications-Utilities, or Spotlight it).

2) Select your Airport Extreme on the left. If you don't see it, plug your computer into the router using a wired cable.

3) Go to 'Manual Setup.' (in the menu, click BASE STATION-MANUAL SETUP, or APPLE-L). Five icons will appear at the top.

4) Click the INTERNET icon.

5) Click the DHCP tab.

6) Set the DHCP range to 192.168.

7) Click the ADVANCED icon.

8) Click the Port Mapping tab.

9) Add a new entry (+ button) with the following options... - Public UDP Port(s): - Public TCP Port(s): 5001 - Private IP Address: 192.168.1.201 <-- YOU NEED TO SET THE SLING TO THIS ADDRESS ON SETUP - Private UDP Port(s): - Private TCP Port(s): 5001 Click Continue. Name the entry 'Slingbox.' Click Done.

10) Click the Update button.

If you are connected to your Extreme wirelessly, you will have to wait for it to restart and your computer to connect back up before you continue. Now all you need to do is setup the Slingbox.

1) Connect an ethernet cable to the Slingbox from the Airport Extreme.

2) Power cycle the Slingbox. I recommend holding down the reset button so you can start fresh. This will force the sling to pull a new IP from the Airport Extreme.

3) Run the Slingbox Setup Assistant.

4) You should see a video feed!

5) Under the ROUTER CONFIGURATION section, make sure you do NOT opt for the automatic UPnP. This crashed the setup app. Choose Manual [advanced].

6) Under the Manual Network Setup... - IP address: 192.168.1.201 - Subnet mask: 255.255.255.0 - Default gateway: 192.168.1.1

7) Port Setting - Use port number: 5001

8) Copy the SlingID it gives you. Jot it down if you want to connect from a machine outside the network. This should wrap it up. Now you can run the SlingPlayer and add your box using your SlingID.


I hope this helps!

-Nick
Nicholas Ramsay
Nicholas Ramsay, Systems Engineer
Category: Computer
Satisfied Customers: 101
Experience: Systems Engineer 10 years +LAN, WAN, Information Security, VOIP and wireless internet expert as well as small computer repair.
Verified
Nicholas Ramsay and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago
Thanks
Ask Nicholas Ramsay Your Own Question
Nicholas Ramsay
Nicholas Ramsay
Nicholas Ramsay, Systems Engineer
Category: Computer
Satisfied Customers: 101
101 Satisfied Customers
Experience: Systems Engineer 10 years +LAN, WAN, Information Security, VOIP and wireless internet expert as well as small computer repair.

Nicholas Ramsay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My screen jumps all over.malware protection will not stay
my screen jumps all over.malware protection will not stay on. … read more
Mr.Med
Mr.Med
942 satisfied customers
I want to install netframe 4.6.1 but everytime I failed. Hp
I want to install netframe 4.6.1 but everytime I failed … read more
Cody
Cody
Computer Science
1,697 satisfied customers
My audio isnt working. Asus laptop windows 10 republic of
asus laptop windows 10 republic of gamers gaming laptop … read more
Cody
Cody
Computer Science
1,697 satisfied customers
Today I received on my i Mac a pop up apparently from Google
hello. today I received on my i Mac a pop up apparently from Google suggesting that I update my security check. Seemed sensible so I did. I then spent hours going in circles with Google frequently ask… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
I tried your suggested remedy but still cannot print. The
I tried your suggested remedy but still cannot print. The red lights are on saying paper jam, but there is no jam. It also says no ink, but again I put in two new cartridges. When I try to print the I… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
Every time i press the w key it continues to run the letter
every time i press the w key it continues to run the letter uncontrollably. My laptop is new and it is not the key getting physically stuck. Any ideas? … read more
Moses C
Moses C
Bsc
339 satisfied customers
In reporting a sale with 11 buy entries, the cost basis of
In reporting a sale with 11 buy entries, the cost basis of $22164.66 is icorrectly totaled by Turbo Tax as $22162.14. This is in error by $2.52 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I downloaded firefox but the program will not open. Never on
I downloaded firefox but the program will not open … read more
Moses C
Moses C
Bsc
339 satisfied customers
I cannot install Updates because of error Oxc1900209.
I cannot install Updates because of error Oxc1900209 … read more
Cody
Cody
Computer Science
1,697 satisfied customers
Unable to print from computer. Lexmark x2670. About a week.
unable to print from computer JA: What's the brand and model of your printer? Customer: Lexmark x2670 JA: How long has this been going on with your X2670? Customer: about a week JA: When did you last … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I seem to have lost my apps... Lenovo Serial H553 Desk Top
Lenovo Serial H553 Desk Top ES12998894 Machine type 6285CT0 Windows 1064 bit need more? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Ever since google came out with that newapp for google tht
ever since google came out with that newapp for google tht vhanges yor search, my granhson … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
Cannot access emails on as are asked for username and
cannot access emails on***@******.*** as are asked for username and password ***** we have never had to put in before and so do not know what to give. … read more
John
John
System/Network administrator
High School or GED
2,059 satisfied customers
The computer was updating and then there was an error
the computer was updating and then there was an error message that said it could not complete updating error message Ox80070652...I have an Acer PC … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Help me connect to wifi. How do I connect toWiFi? No Much! I
Help me connect to wifi JA: Who makes your router? Customer: How do I connect toWiFi? JA: The Network Technician will be able to walk you through that. What have you tried so far? Customer: No Much! J… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I need my google password. Email says something about a
Email says something about a security checkup and cookies. Ask me to sign into google … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I'm having trouble signing in. I forgot my password.
I was told I had a code to log in, but I couldn't find it in the email... … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
44 satisfied customers
I do not understand this program. I have Skype, my daughter
I do not understand this program. I have Skype, my daughter has Skype and yet I had to open an account and deposit $5 in order for her to call me! will I have to continue to pay for future calls to he… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x