How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11803
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

Hello I have a Canon MP830 with a error code of 6500 it was

Resolved Question:

Hello I have a Canon MP830 with a error code of 6500 it was just printing 2 min. ago please help
Submitted: 8 years ago.
Category: Computer
Expert:  Bryan replied 8 years ago.

Please press the <ON/OFF> button on the operator panel of your printer in order to turn it off, unplug it from the wall socket and wait for around 30 seconds, and turn it back on ..does the issue still persist?

Customer: replied 8 years ago.

No it stil say's error 6500

Expert:  Bryan replied 8 years ago.
Okay ..the error indicates a service error code with your printer, typically caused due to internal error in one of the ASIC chips on the logic board of your printer, and may only be repaired by replacing the logic board at an authorized Canon service center, and should be done for free if your printer is still under warranty.

Hope it helps.

Customer: replied 8 years ago.
Do you have any suggestions on fixing it my self it is no under warranty
Expert:  Bryan replied 8 years ago.
I'm afraid that would be practically impossible, since the logic board is integrated onto your printer, and since Canon doesn't offer logic boards separately for sale ..the safest bet for you at this point will be to enlist the help of their representatives, so that they can take care of the same without causing further complications.

Bryan and 4 other Computer Specialists are ready to help you