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Thank you for your question.
First, what is the make and model of your MP3 player? You probably need to install a driver for the device first.
Ok, go to the link below, select the model of Sansa (which is Fuze), your operating system (be specific if you have XP SP2 installed) and you will need your Sansa nearby to get numbers off of it.
Let me know if this resolves the issue or if you need further assistance.
The Fuze was not pluged in. I do not think I am running SP3. I think it is just XP. Not sure what the SP2 and SP3 mean?
Ok, so Service Pack 2 is what most machines are running right now while the Service Pack 3 update has been provided by Microsoft and many have reported issues after installing Service Pack 3. To check which one you are running click Start, then Run and type Dxdiag and press Enter. In the first tab in the window that appears you will be able to read what version of Windows XP you are running (SP2 or SP3) and then let me know.
Note that the Fuze driver was very specific and has a different driver for XP SP2 than for non-SP2 versions of Windows XP so also confirm that you downloaded the correct driver.
It is sp2.