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Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience:  approx 20 years of experience from software to hardware design
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My HP printer (PSC2355 all-in-one) shows an error code on its

Customer Question

My HP printer (PSC2355 all-in-one) shows an error code on it's screen. HP can't seem to help me. here is the ERROR MSG: My printer does not work at all, and displays the following message on its screen:



can anyone advise please?
Submitted: 8 years ago.
Category: Computer
Expert:  Claws224 replied 8 years ago.



Could you try to perform a soft reset of the printer by disconnecting the power then press and hold the number 6 key on the keypad and plug the power back in, Keep the 6 key pressed for 10 more second then release it and see if the machine responds.


If the machine does not respond try the same procedure with the #9 key pressed.


Let us know what happens.



Customer: replied 8 years ago.
Your advice was the same as HP's. It works for about two hours & then the printer reverts back to the error msg. I am trying to CURE the problem. If you noticed my input of the problem, I requested no answers involving "power off/on while holding down buttons". I'm still open to a solution.   Fred Kilgus
Expert:  Claws224 replied 8 years ago.



sorry, this is the only way I know to solve the issue as it restores the original firmware so the machine reverts to factory coniguration.


I will opt out and see if another expert can make another suggestion.



Customer: replied 8 years ago.
Thanks for trying!
Customer: replied 8 years ago.
I would like my $9.00 back: ie credit my credit card please.Obviously I have to scrap my HP printer. Fred Kilgus
Expert:  Claws224 replied 8 years ago.

No problem,


I will report this to the Admins so they can return your deposit.