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My dell AIO 944 indicates there is a paper jam - however, ...

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My dell AIO 944 indicates...
My dell AIO 944 indicates there is a paper jam - however, there is not. Now the screen on the printer keeps instructing me on how to change the cartridge and I cannot get the printer to print. What can I do to get it to reset?... Read full answer
My dell AIO 944 indicates there is a paper jam - however, there is not. Now the screen on the printer keeps instructing me on how to change the cartridge and I cannot get the printer to print. What can I do to get it to reset?
Submitted: 11 years ago.Category: Computer
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Answered in 2 hours by:
12/6/2007
Tech Support Specialist: Sean Juan, Computer Support Specialist replied 11 years ago
Sean Juan
Sean Juan, Computer Support Specialist
Category: Computer
Satisfied Customers: 41
Experience: Expert in PC desktop, laptop, and blackberry support - Web and Graphic Design - SEO
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Does the screen say paper jam when it is not plugged into the PC?
Can you FEED a sheet through without a problem? Have you tried hooking it up to another PC? Reinstall the printer driver ? (although I HARDLY think that would help)

However, after all you have done, I believe it is not a software/driver/PC issue. It seems like the AIO itself is malfunctioning. If you REALLY looked through ALL the paper paths and see NOTHING, then one of the paper path sensors is no longer working.
The fact that it keeps asking for a cartridge also backs up my opinion.
There are small plastic "switches" that follow the path of the paper and each one must be activated in sequential order.

For example, during a printing process or self-check, when sensor 1 goes off, there is a predetermined time for the paper to hit sensor 2...if it doesn't (or hits it too late) it thinks its a jam. In your case, one of the sensors is permanently stuck in OFF or ON so the printer will always think its jammed.

Unfortunately, these DELL AIOs do not have a service mode where you can see what sensors are malfunctioning. The truth is, it would be cheaper to replace the whole AIO or even purchase a replacement (if its even being sold). Those AIOs are considered "modular" designs, hence, entire assemblies are replaced instead of just individual malfunctioning parts. Its Christmas, maybe you'll get lucky with a new AIO!

I hope I have helped...please accept my answer if you appreciate my advice =]

btw, I was also a fuji-film printer technician and I am also Dell hardware certified
Sean Juan
Sean Juan, Computer Support Specialist
Category: Computer
Satisfied Customers: 41
Experience: Expert in PC desktop, laptop, and blackberry support - Web and Graphic Design - SEO
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