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please help i keep getting a message that my virtual memory ...

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please help i keep getting...
please help i keep getting a message that my virtual memory is too low, also when i log into outlook express i am unable to delete files as my laptop freezes, i can send and receive emails but am unable to delete anything. my system runs on windows XP. My nortons antivirus has just expired and i have just come back from hoiday and this has... Read full answer
please help i keep getting a message that my virtual memory is too low, also when i log into outlook express i am unable to delete files as my laptop freezes, i can send and receive emails but am unable to delete anything. my system runs on windows XP. My nortons antivirus has just expired and i have just come back from hoiday and this has happened what can i do.
Submitted: 12 years ago.Category: Computer
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Answered in 3 minutes by:
11/8/2006
Tech Support Specialist: Flagbridge-IT, Principal Consultant replied 12 years ago
Flagbridge-IT
Flagbridge-IT, Principal Consultant
Category: Computer
Satisfied Customers: 4,618
Experience: 10 years+ IT Networking/Security, UNIX, Wireless
Verified
Hello,

Well if you laptop is running real slow and you are having these problems, I think you have a spyware problem.

First try to increase your virtual memory. The MICROSOFT instructions can be found HERE

However I dont think that will solve the problems.

If you have spyware/Trojan here are the links you need.

To get to safe mode look at the instructions at the bottom

BEFORE YOU DO ANYTHING

  1. Make sure Windows is updated (Tools/ Windows Update)
  2. Please install Firefox, and use it as your web browser whenever possible Firefox

Now here is what to do


  1. Go to Section 2. Download the spyware removal tools and SAVE THEM
  2. Go to Section 3. Download the free AntiVIRUS and SAVE THEM.
  3. Go to Section 4. Downlload the clean up tools, and SAVE THEM.
  4. Boot into safe mode with networking
  5. Install the tools.
  6. Run the Antivirus FIRST (AVG) (update its definitions)
  7. Then run the Antispyware applications, ALL FOUR
  8. Then reboot into safe mode, and run the clean up tools.
  9. If you need more help, please download the items from Section 1 and let ms know

 

Cheers

 

===================================

Section 1. Analysis (only use this if I ask you to. Have the links ready if I need you to download)

Hijackthis (BHO, Startup, Registry hacks lister)

Startuplist (lists all startusp, and running files with DLL's)

DLLCompare (great to check to make sure "valid DLL's" are valid.)

Section 2. Spyware (Install, and update definitions. DON'T SCAN UNTIL IN SAFE MODE!!!. Run ALL FOUR SCANS and have them autorepair.)

Ad-Aware (spyware checker)

SpybotSD (spyware checker)

Ewido (spyware checker)

DrWeb Cureit (spyware checker and quarantine)

Section 3 Anti Virus

Panda Anti Virus (online virus scanner)

One by one virus Scanner (per file) Ideally for Kernel32.dll (c:\windows\system32\kernel32.dll)

Free Anti Virus Application

Section 4. System Cleanup and Checking

TrendMicro HouseCall (hardware and spyware checker)

CCLeaner (cleans temp files)

Section 5. SAFE MODE INSTRUCTIONS.

If the computer is running, shut down Windows, and then turn off the power .

Wait 30 seconds, and then turn the computer on.

When you see the memory counter stop counting on the bootup, Start gently tapping the F8 key. The Windows Advanced Options Menu appears.

Ensure that the Safe mode option is selected.

IF YOU NEED THE INTERNET ASWELL CHOOSE SAFE MODE WITH NETWORKING.

Press Enter. The computer then begins to start in Safe mode.


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