Hi and Welcome to Just Answer,
Ok we can take a look at this, and get it back up and running.
If you have set up your Childs e-mail, under your account, you should have full access to monitor their activities. If your child has changed there password, you should be able to contact Yahoo, explain your situation and follow the instructions below to get that password.
If the e-mail is a Private account that your child has set up, you will not be able to get that info, due to it being a personal account, you can only put your computer rights up so that they can only access certain sites.
If you would like to change or update your password XXXXX and secret answer, send an email to:
for security reasons, they request that you send this information from the SBC Yahoo! Mail account associated with the password XXXXX and secret answer.
If you need further help let me know.
In the subject of the email, type: Password XXXXX and Secret Answer
In the text of the email, include:
Your Yahoo! Mail ID
The ZIP code you gave when you registered for the account (non-U.S. residents, please include country)
Your birth date that you provided at registration
The alternate (non-Yahoo!) email address listed for your Yahoo! ID
Your current password XXXXX and secret answer (exactly as you entered them at registration)
Your new password XXXXX and secret answer
Note: The punctuation, spelling, and spacing of your new secret answer are important. They will copy the secret answer exactly as it appears in your email.
After they have received and verified the above information, they will notify you that the change has been made.
If you wish to change your password XXXXX and secret answer now, please don't click "No" on this page to provide the required information. Instead, go to your mail account and use the address provided at the top.
If you only have the 1 e-mail address you can go to hotmail and sign up pretty fast and have a second account. Then you can have them e-mail you the info there.
If you find this post helpful please take a few minutes to leave Feedback.
By you leaving Positive Feedback you give your Expert additional opportunities to earn extra CASH and Recognition.
If you would like to give a Bonus they are always welcome.