Connect one-on-one with a computer expert who will answer your question
Expert avatar
Engineer John C., Computer Science Engineer
3,323 satisfied customers
Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Pearl avatar
Pearl Wilson, Assistant
3 Tech Support Specialists are Online Now

For online computer support, ask a computer technician

Verified tech support specialists are online around the clock and ready to answer your question online or by phone. 
Related Computer questions
I want to know how can return an item please? Anything else
I want to know how can return an item please? JA: The Computer Expert will help you figure that out. Anything else you'd like to add before I connect you? Customer: anything else… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
2,716 satisfied customers
My credit card is being rejected. Four items. Just look at
My credit card is being rejected JA: What specific product are you working with? Customer: Four items JA: How long has this been going on with your computer? What have you tried so far? Customer: Just… read more
ChrisC
ChrisC
PC Technician
Associate Degree
2,294 satisfied customers
I just recieved the letter stating our bills will be
I just recieved the letter stating our bills will be paperlesss. Please keep my bill coming in the mail I do not wish to go paperless Thank you Nancy Etscheid … read more
Bob
Bob
Masters
2,214 satisfied customers
I cannot reset my hotmail password because I no longer have
i cannot reset my hotmail password ***** I no longer have that phone number. So I cannot download any apps to my computer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
26,049 satisfied customers
My store I'm trying to buy a ps plus but it keeps saying
My store I'm trying to buy a ps plus but it keeps saying error … read more
TechExpertTZ
TechExpertTZ
Technology Manager
Masters Human Centred Systems
1,412 satisfied customers
Error code: oxoo829c98. What does it mean?
Error code: oxoo829c98. What does it mean? JA: The Computer Expert can show you how to do that. Is there anything else you want to add before I connect you? Customer: no… read more
TechExpertTZ
TechExpertTZ
Technology Manager
Masters Human Centred Systems
1,412 satisfied customers
I have an issue with Facebook but haven't given any details
Second opinion] I have an issue with Facebook but haven't given any details yet...… read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
5,030 satisfied customers
I received s package that I did not order. It is unopened
I received s package that I did not order. It is unopened and it would like to return it. The return address is cover is Clear. I will return it to the post office, but would like origination address?… read more
Your Solution
Your Solution
Software Developer and Project Manager
Master in Science
2,780 satisfied customers
Microsoft would no allow me to log in without an internet
microsoft would no allow me to log in without an internet connection....i should be the one to decide to use my computer not microsoft... … read more
John
John
System/Network administrator
High School or GED
3,161 satisfied customers
I changed my direct debit account it says it has not worked
i changed my direct debit account it says it has not worked i have tried to pay online but for some reason it wont except my visa card? my account number is ***** … read more
David L
David L
Bachelor's Degree
6,901 satisfied customers
Im trying to add a new credit card and google susoended my
Im trying to add a new credit card and google susoended my acct because its claiming it cant verify my billing address can you help please ? Its frozen on my computer like ita nit allowing me or somet… read more
De Veyra
De Veyra
Bachelor of Science in Information Technology
2,754 satisfied customers
I discontinued my Google One Account ($1.99/mo) on March
I discontinued my Google One Account ($1.99/mo) on March 1st; thinking it is a duplication of my Google 2Tb Storage ($9.99/mo)... am I correct or did I do the wrong thing"? If I did the "right thing",… read more
Moses C
Moses C
Bsc
3,350 satisfied customers
Total blackout. Optimum home. 1 week in hug modem. Can't do
Total blackout JA: What specific product are you working with? Customer: Optimum home JA: How long has this been going on with your computer? What have you tried so far? Customer: 1 week in hug modem … read more
Anikesh G
Anikesh G
SAP Consultant
Bachelors in Computer Application
587 satisfied customers
I have an issue with Facebook but haven't given any details
I have an issue with Facebook but haven't given any details yet... hello … read more
Nilesh
Nilesh
CEO
Bachelor's Degree
1,425 satisfied customers
I have an issue with Wish.com but haven't given any details
I have an issue with Wish.com but haven't given any details yet... … read more
Kent
Kent
Web Developer/Programmer/Computer Tech.
Bachelor of Science in Information Technology
1,990 satisfied customers
Mainly deoderants. I think i got to the wrong support...i am
i think i got to the wrong support...i am looking to increase my selling limit … read more
Rennan Lui
Rennan Lui
IT Specialist
Associate Degree
8,936 satisfied customers
From SA. My account has been suspended. 0835710330. Nothing
Hi my name is ***** ***** SA. My account has been suspended … read more
De Veyra
De Veyra
Bachelor of Science in Information Technology
2,754 satisfied customers
Forgot pasdword. Moto
Forgot pasdword JA: Just to clarify, what device or product are you trying to access? Customer: Moto JA: Do you have a backup or recovery email address linked to your jo-2045 account? Customer: No JA:… read more
AnnaMarie
AnnaMarie
Bachelor's Degree
1,206 satisfied customers

Common computer questions resolved on JustAnswer


The kinds of questions that the computer Experts on JustAnswer handle include:


  • How do I stop automatic payments I don't want?
  • I am trying to delete a folder in Picture which is pinned.
  • I have a Microsoft Surface that I am unable to use because when I enter my password I get no response.
  • I got a virus 2 months ago and I lost all my passwords.
  • I upgraded from Windows 10 Home to Windows 10 Pro and cannot locate the digital key to activate the upgrade - what do I do?

To provide the best assistance, the computer Expert will need to isolate the causes of the problem. You should prepare for your computer question and answer session by doing the following:


  • Have a detailed description of the problem, including when it occurred and how frequently it happens.
  • Have your owner's manuals for any equipment ready.
  • Be sure you can access any equipment and the wires connected to them.

This information will allow the Expert to answer your question promptly and efficiently.