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First want to make sure i've got the right Norton. Are you
first want to make sure i've got the right Norton. Are you Norton Internet security? … read more
Matthew Keathley
Matthew Keathley
150 satisfied customers
Was trying to sign in to amazon prime but after I enter my
was trying to sign in to amazon prime but after I enter my email address and password ***** indicates "going to my browser and get my cookies. Not sure what that means. Have never had a problem gettin… read more
Ramesh BABU
Ramesh BABU
Computer science
18 satisfied customers
How can i download ?? Lenove. Years 3 years
How can i download ?? JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Lenove JA: How long has this been going on with your computer? What have you tried so fa… read more
Shruti Deshpande
Shruti Deshpande
Bachelor Engineering
4 satisfied customers
Need my password for pof dating site. My password. Im using
Need my password ***** pof dating site JA: What exactly are you having trouble accessing? Customer: My password JA: What's the brand and model of your computer? And the Operating System (OS)? Customer… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,379 satisfied customers
Been getting message stating groupon site down since 6/13.
been getting message stating groupon site down since 6/13 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
2,024 satisfied customers
Insecure content blocked) icon on task bar. when click onto,
insecure content blocked) icon on task bar. when click onto, reads;page trying to load scripts from unauthenticated source.when i go to webpage and log in,says not secure connection even tho secure we… read more
Biromoni Singha
Biromoni Singha
151 satisfied customers
Facebook syncing is the issue. Just updated a couple of apps
Just updated a couple of apps but don't remember if Facebook was among them … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
2,024 satisfied customers
Seemto have lost my connection to my email and in some areas
seemto have lost my connection to my email and in some areas I have been on freeze … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
23,788 satisfied customers
Im having trouble logging into my computer. I'm greeted with
Im having trouble logging into my computer. I'm greeted with a black screen and cursor. … read more
Satheeshkumar S M
Satheeshkumar S M
Bachelor of Engineering
250 satisfied customers
I am locked out of my google chrome book. I put in the
I am locked out of my google chrome book. I put in the correct password (write them down). I cannot remember the old password. … read more
Lakshman Wogmode
Lakshman Wogmode
BCA
116 satisfied customers
I can't get my Contour connected to my I-phone. No matter
I can't get my Contour connected to my I-phone. No matter what I type you know better than me My I'd & Password.! It's always wrong. Please connect me to my-phone “(###) ###-####for Robert V Rice At 4… read more
John - Tech Expert
John - Tech Expert
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Trying to download word and install a shortcut. Prime asus
just started trying to download word and install shortcut … read more
Tech Expert
Tech Expert
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Well I have an hp laptop that Im trying to download some
Well I have an hp laptop that Im trying to download some software onto and my ex-boyfriend put himself on as the administrator and I dont know the password ***** pin. Is there a way I can bypass that … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
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I believe someone else is using my identtty. Can yu help me
I believe someone else is using my identtty. Can yu help me to get my account back. … read more
Shiva
Shiva
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I got a new phone and I can not get logged into my facebook
i got a new phone and I can not get logged into my facebook account because I can not remember my password … read more
Robin George
Robin George
BBA
291 satisfied customers
How do I install this external hard drive. G-drive mobile
How do I install this external hard drive JA: What's the brand, model, and Operating System (OS) of your computer? Customer: g-drive mobile usb-c JA: What have you tried so far with your computer? Cus… read more
ABDULRAMEESH PUTHANP
ABDULRAMEESH PUTHANP
Computer Hardware technician
BACHELOR OF COMPUTER APPLICATION
174 satisfied customers
I have a Nikon L26 and am trying to transfer recent pictures
I have a Nikon L26 and am trying to transfer recent pictures to my computer. I am 91 years old so please be patient, When I commect my camera to the computer via usb notyhing happens … read more
Ricky Expert
Ricky Expert
Bachelor's Degree
2,441 satisfied customers
I cannot access my google account and cannot even set up a
I cannot access my google account and cannot even set up a new account. I certainly wish someone can help me! … read more
dilip raju
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DIPLOMO
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Common computer questions resolved on JustAnswer


The kinds of questions that the computer Experts on JustAnswer handle include:


  • How do I stop automatic payments I don't want?
  • I am trying to delete a folder in Picture which is pinned.
  • I have a Microsoft Surface that I am unable to use because when I enter my password I get no response.
  • I got a virus 2 months ago and I lost all my passwords.
  • I upgraded from Windows 10 Home to Windows 10 Pro and cannot locate the digital key to activate the upgrade - what do I do?

To provide the best assistance, the computer Expert will need to isolate the causes of the problem. You should prepare for your computer question and answer session by doing the following:


  • Have a detailed description of the problem, including when it occurred and how frequently it happens.
  • Have your owner's manuals for any equipment ready.
  • Be sure you can access any equipment and the wires connected to them.

This information will allow the Expert to answer your question promptly and efficiently.