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L spreadsheet. Trying to use excel but cant get it to come…

Customer Question
L spreadsheet Technician's Assistant:...

L spreadsheet

Technician's Assistant: What application are you using?

Trying to use excel but cant get it to come up

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No thx

Submitted: 2 months ago.Category: Programming
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5/2/2018
Programmer: michelleProgrammer, Web Designer replied 2 months ago
michelleProgrammer
michelleProgrammer, Web Designer
Category: Programming
Satisfied Customers: 6,026
Experience: Bsc computer science honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer?

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Customer reply replied 2 months ago
windows 10
Programmer: michelleProgrammer, Web Designer replied 2 months ago

what happens when you try to open excel? do you get an error or nothing happens

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Customer reply replied 2 months ago
no what was the 5 bucks for? I dont want to pay 39.00 never clicked the help for 39 either, yet you already requested approval code from my discover. why?
Programmer: michelleProgrammer, Web Designer replied 2 months ago

if you get a remote assistance service popup, you may choose to ignore as its an optional service and the popup is generated automatically by the website and not me

i will continue to assist you on chat

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Customer reply replied 2 months ago
i did ignore
, never pushed anything, i just sat here waiting for a decline 39 button never showed up
Programmer: michelleProgrammer, Web Designer replied 2 months ago

what happens when you try to open excel? do you get an error or nothing happens

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Customer reply replied 2 months ago
what is going on, i never clicked the accept button for 39.00 only accepted 5. Whats the $5.00 for? you never even answered my question. Trying to log into excel, orget excel on my windows 10 Why you bill me 46 plus 5 or 51.00
Customer reply replied 2 months ago
When I try it goes round and round about password ***** I change password ***** it brings me back to change password. I want a full credit as I didn’t ask for an auto extra help. Never click and don’t want any help from you guys. Cancel everything and don’t bill me 51
Programmer: michelleProgrammer, Web Designer replied 2 months ago

please contact customer service

http://ww2.justanswer.com/help

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Customer reply replied 2 months ago
no i never asked to be connected and i dont want to pay 51 cuz never quthorized it thisa is crazy are you even ready what i say to you. Forget I called , cancel everythign, and no not bills me 5 or 46,
Customer reply replied 2 months ago
What’s their phone number! I don’t want to play on this chat because your. It teading it. I want a phone number for customer setvice
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Programmer: George Sibiya, Computer Hardware Engineer replied 2 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Programming
Satisfied Customers: 364
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilising our services

What is the issue you are experiencing with excel?

Regards,

G

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Customer reply replied 2 months ago
Forget it I never asked for help. I was ok with the 5.00, but never authorized the 39.00 it stated. Why did you request approval code for 46.00. I never asked for your service please credit my account and close it out. Thx scott
Programmer: George Sibiya, Computer Hardware Engineer replied 2 months ago

ok thanks

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