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I tried to log in to Excel but was unable. Changed password…

I tried to log...

I tried to log in to Excel but was unable. Changed password ***** still didn’t work.

Technician's Assistant: When did you last update Excel?

Have no idea.

Technician's Assistant: What have you tried so far with your Excel?

To log in and to change password.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Guess not.

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Answered in 1 minute by:
3/22/2018
Jason Jones
Jason Jones, Programmer
Category: Programming
Satisfied Customers: 18,291
Experience: Over 10 years of work experience.
Verified

Hello,

My name is***** will be the person helping you today.

Are you having problems with activating Excel or with installing it?

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Customer reply replied 28 days ago
I think activating but don’t know if it has been installed.
Customer reply replied 28 days ago
Just tell me how.

You think you are activating it. Okay. Is it installed?

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Customer reply replied 28 days ago
How do i tell?

You would have to look at the computer and see if it is installed. "When" are you asked to log in?

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Customer reply replied 28 days ago
Okay i will try that.

Thank you

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Customer reply replied 28 days ago
I have excel installed so you did not help me.

I asked if you had Excel installed. That was a question. You answered my question.

So, when you open Excel, you are asked for a password?

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Customer reply replied 28 days ago
It has also been activated.

It has been activated? So it is working now?

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Customer reply replied 28 days ago
No it is still not working & I have changed the password *****

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Jason Jones
Jason Jones, Programmer
Category: Programming
Satisfied Customers: 18,291
Experience: Over 10 years of work experience.
Verified
Jason Jones and 87 other Programming Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

You must run the application below on a computer. It will not work on any phone or tablet.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 67
- And then click the circle button to start the remote application.
After the file finishes downloading, please open the file and run it.

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You are trying to run the remote program on your iPhone. You must do so on the computer.

Okay, please follow the instructions.
1) Go to the computer.
2) On the computer, go to: http://remote.jasonfixedit.com
3) On the computer, on that page, enter the code: 67
4) Click the Circle/Arrow button and run the program.

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Customer reply replied 28 days ago
I have done all of the 4 items listed before and nothing happens,

You have done that many times on your iPhone. It won't work on your iPhone.

Go to the computer. Once you're at the computer, go to: http://remote.jasonfixedit.com/

- On that page on the computer, enter 67
- Click the button to run the program.

You have not done so on the computer, yet.

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Customer reply replied 28 days ago
I continue to do as instructed on my MAC, not i-phone. Still nothing happens.

I am looking at the server log and it doesn't show that you did so on the Mac.

How far along in the process are you on the Mac?

Did you go to the website, enter the code, and click the button?

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Customer reply replied 28 days ago
I did all of the above.

What happens when you attempt to run the program?

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You are using a Mac computer, so you need to do one more thing to run the remote application.

Please, do the following:
- Click the Apple icon on the top left of your screen.
- Click System Preferences
- Click the "Security & Privacy" icon.
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Once that is done, the remote application will open.

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Customer reply replied 28 days ago
I guess I cannot do this. First of all I cannot find the Apple icon. I have gone to “Systems” and cannot find anything like you are suggesting.

Look at the very top left of your screen. Do you see an icon that looks like an apple?

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Customer reply replied 28 days ago
No I do not.

Do you have your browser maximized? Unmaximize your browser window.

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Customer reply replied 28 days ago
How?

Hover your mouse over the top of the screen. That will bring up the top of the window. Then you will see 3 circle icons. Click the leftmost icon.

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Customer reply replied 28 days ago
No mouse. Tried to put browser on left but didn’t work. Don’t have the bar there now. Still no apple.

I don't understand. You are using a Mac computer, correct?

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Customer reply replied 28 days ago
I am. Maybe I should go to Mac support. Don’t think you are helping me.

If you don't run the program, I cannot help. Do you want me to send in your refund request?

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Customer reply replied 28 days ago
please.

That means that I am not given credit for my time. But no worries.

Have a good day.

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Customer reply replied 28 days ago
Sorry, me either.

-

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Jason Jones
Jason Jones
Jason Jones, Programmer
Category: Programming
Satisfied Customers: 18,291
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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