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We have a blog on WordPress that needs updating. For over an…

Customer Question
We have a blog...

We have a blog on WordPress that needs updating. For over an hour I have been trying to access our account. Save passwords have not worked; new passwords have not worked? How can I get help to enable access to our blog?

Technician's Assistant: What feature of WordPress can we help you with?

Access to existing blog.

Technician's Assistant: Anything else you want the programmer to know before I connect you?

Multiple attempts to login have failed.

Submitted: 8 months ago.Category: Programming
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Answered in 5 minutes by:
12/14/2017
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Programming
Satisfied Customers: 7,083
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

Do you have access to your hosting, we can reset the password ***** database.

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Customer reply replied 8 months ago
WordPress is the host
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

What is your wordpress url?

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Customer reply replied 8 months ago
I prefer not to have you connect to my device. I just need advice on how to access my blog.
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

I am not connect, what you see is an automated prompt.

Please type me your wordpress url, there are only two ways of accessing it.

1. reset via db

2. reset to your email through the wp-admin page.

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Customer reply replied 8 months ago
Do you mean the blo address with Word Press? It is prudent-ventures.com/wp-admin
Customer reply replied 8 months ago
blog
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

Who is it hosted with?

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Customer reply replied 8 months ago
I'm not good with the terminology; isn't Word Press my host?
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

WordPress is not the hosting.

1and1 is your host.

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Customer reply replied 8 months ago
Ohhh, ok
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

Can you login to your 1and1 account and see if you can get to phpmyadmin?

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Customer reply replied 8 months ago
No, apparently not now, although I was on their site this morning.
Customer reply replied 8 months ago
I have to leave now. Goodbye.
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

Take Care. When you're ready to continue - let me know.

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Customer reply replied 8 months ago
Please delete the billing of anything over the $5.00 fee I agreed to. I did not contract for the Secure Remote Assistance nor any other service. Credit back any illegitimate charges you have recorded. Thank you.
Programmer: Kamil Anwar, Computer Support Specialist replied 8 months ago

You need to speak to JustAnswer for any billing related queries by mailing them on***@******.*** or by calling them on 1(###) ###-#### They will assist you with cancellation of the question. I am a tech only, and do not have access to view/change or discuss billing.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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