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I have an ecommerce website and I went to my site and all…

Customer Question
I have an ecommerce...

I have an ecommerce website and I went to my site and all the product pictures are gone and the featured products are not loaded correctly

Technician's Assistant: Is there a specific language you're coding in?

English

Technician's Assistant: What's your objective? How can we solve this for you?

I want to know how to fix my home page and products

Submitted: 4 months ago.Category: Programming
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Answered in 4 hours by:
12/5/2017
Programmer: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Programming
Satisfied Customers: 19,759
Experience: Over 16 years of experience in computer programming.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 4 months ago
Alright thanks
Programmer: Pete, Computer Engineer replied 4 months ago

What web browser are you using?
Have you tried using a different web browser or computer to view the website?

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Customer reply replied 4 months ago
I'm using chrome, it's a wordpress issue not a browser issue
Programmer: Pete, Computer Engineer replied 4 months ago

What all browsers have you tried?

Did you make any changes in Wordpress?

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Customer reply replied 4 months ago
I've tried chrome and internet explorer. And I've tried different tactics in Wordpress such as deleting some plug ins or updating the theme but nothing is working
Programmer: Pete, Computer Engineer replied 4 months ago

Did you make any changes in Wordpress just before the problems arose?

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Customer reply replied 4 months ago
I think it happened when woocommerce and my theme updated
Programmer: Pete, Computer Engineer replied 4 months ago

Ok, then whatever was updated as effected the changes.

Can you go back to a previous version of the site, from before the changes?

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Customer reply replied 4 months ago
I don't know how
Programmer: Pete, Computer Engineer replied 4 months ago

Do you have an old backup copy available?

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Programmer: Pete, Computer Engineer replied 4 months ago

If not, another solution would be to find a different template that is compatible with the latest version of Wordpress.

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Category: Programming
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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