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How do I log into wordpress on my website that is built on…

Customer Question
How do I log...

How do I log into wordpress on my website that is built on wordpress? It does not accept the following: wwwvillagekentlandslakelands.org/wp-admin

Technician's Assistant: What feature of WordPress can we help you with?

I'm having problems logging in so that I can make some changes to my website.

Technician's Assistant: Anything else you want the programmer to know before I connect you?

I know I have the correct credentials for signing in because I've used them befor. They don't work now!

Submitted: 8 months ago.Category: Programming
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Answered in 3 minutes by:
11/28/2017
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Programming
Satisfied Customers: 745
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

When were you last able to login to the Wordpress site?

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Customer reply replied 8 months ago
Last Saturday
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Okay, when I type in the address, it takes me to the correct login landing page. Are you able to get to the login page?

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Customer reply replied 8 months ago
No
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Try entering this into your search bar and let me know what happens,

villagekentlandslakelands.org/wp-admin

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Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Were you able to get to the login page for your website?

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Customer reply replied 8 months ago
I did and for some reason it does not accept my password ***** though I copied it from the page where it was typed correctly.
Customer reply replied 8 months ago
I can't seem to log in.
Customer reply replied 8 months ago
I know that the credentials have not changed.
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Would you mind giving me the credentials to see if I can login to the page from here?

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Customer reply replied 8 months ago
VillageK is the username
M(evlispMxE1TMFJ(vvBu2c is the password
Customer reply replied 8 months ago
I gather you are also having problems logging in? If so, I need to go back to my contact who set up this account for me to see what has happened.
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Okay, I can't login using those credentials either.

Is it possible someone changed the password ***** you don't have it copied correctly?

Otherwise, the only solution is to click the "Lost your password" link on the login page.

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Customer reply replied 8 months ago
I did that already but it took me to a different user name and not to the VillageK. Thanks for trying to help. I need to contact the person who set up this account to find out if he changed it.
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Not a problem.

Please Rate My Service!
If you have any other questions please let me know, as I always strive for excellent service!!
Thank you!
Sam

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Customer reply replied 8 months ago
Do you know whether I get charged for this? Do I need to talk to customer service? I've never used this service before so I don't know what to expect.
Programmer: Samuel NetEngineer, Computer Hardware Engineer replied 8 months ago

Yes, you get charged for the service.

I'm not in charge of billing, I am simply a computer technician.

Sorry!

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