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I am trying to run a program that allows Macros to auto

I am trying to...

I am trying to run a program that allows Macros to auto populate but the program will not open. I get a module open. then it says FrmInfo_Form. How can I unlock this

Technician's Assistant: What exactly are you having trouble accessing?

It is a Home Inspector Program that I need to use to write reports

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Its a Dell. not sure the model. Running windows 2007 I think?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just received this program yesterday and spent all afternoon with there tech support. After doing all updates last night that I could find online, I still have the same issue

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

That's it

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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
8/3/2017
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Programming
Satisfied Customers: 364
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswr and thank you for utilising our services.

On what program are you running the Macro from?

Regards,

G

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Customer reply replied 11 months ago
I am running windows 2007 and the program was built in a windows 2010 system. I am thinking I may have to upgrade to windows 2010

Ok. You may share the code for me to try out on those versions for you.

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Customer reply replied 11 months ago
Not sure what the next step is for you to connect remotely

You can request a premium service from your side side

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Customer reply replied 11 months ago
I have already done that.

On my side it does not allow me to offer one.

Let me escalate it I'll be with you as soon as it gets sorted.

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Ronel Greaves
Ronel Greaves, Software and Systems Architect
Category: Programming
Satisfied Customers: 4
Experience: I have had over 14 years experience in Microsoft Technology stack
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Customer reply replied 11 months ago
I will be available for the remote access until 630 CST today and available after 8:00 a.m. CST tomorrow
Okay. I will contact you at 9am est tomorrow.
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Customer reply replied 11 months ago
O.K. thank you. I need to get this wrapped up. I have a job on Sat. morning that will rely on this program working.
Customer reply replied 11 months ago
I'm here this morning when ever you are ready

Good morning -- here is the link for our remote session:
http://professional.justanswer.com/chat/index/712d144eacd54e82b68491123638c36b?donotlock=True

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Customer reply replied 11 months ago
telling me I can not access this page

Stand by

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Ronel Greaves
Ronel Greaves, Software and Systems Architect
Category: Programming
Satisfied Customers: 4
Experience: I have had over 14 years experience in Microsoft Technology stack
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