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I was editing my website and I made lots of changes and

Customer Question
didn't refresh the front end...
i was editing my website and I made lots of changes and didn't refresh the front end. When I logged in the next day the home page had a 404 error. I've put all the changes back to the original but the 404 page is still there. Help!
Submitted: 1 year ago.Category: Programming
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Customer reply replied 1 year ago
Im using joomla 2.0
Customer reply replied 1 year ago
website is www.ivyclean.com.au
Answered in 1 hour by:
9/25/2016
Programmer: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Programming
Satisfied Customers: 3,545
Experience: IT Manager at Wood Group PSN
Verified

How's it going.
Let me read of your question. Give me a minute.

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Programmer: Kris R, Computer Hardware Engineer replied 1 year ago

are you there?

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Customer reply replied 1 year ago
oh hi sorry i didnt know how to respond it kept asking for me to pay again.
Customer reply replied 1 year ago
can you still help me?
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 year ago
Hi, Since I've already paid for my initial consult could you please advise me steps
Customer reply replied 1 year ago
It is 8am in the morning where I am
Programmer: Wes, Consultant replied 1 year ago
Wes
Wes, Consultant
Category: Programming
Satisfied Customers: 967
Experience: Bachelor's Degree in Computer Science, 20+ years experience.
Verified

Hi, my name is ***** ***** I am available to assist you if the time is convenient for you.

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Customer reply replied 1 year ago
Hi can you help with my question?
Programmer: Wes, Consultant replied 1 year ago

What times are best for you? We're going to have to try to schedule times to work together because we have about a 12 hour time difference

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Customer reply replied 1 year ago
Oh ok. Is there anything else you need to know to be able to give me an answer?
Programmer: Wes, Consultant replied 1 year ago

I'd have to look through the admin interface via remote assistance to see if anything is amiss. You did request secure remote assistance correct?

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Programmer: Wes, Consultant replied 1 year ago

I'm going to opt out and let a different expert assist you who may be closer to your home timezone.

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Programmer: Bruce Wilner,
 replied 1 year ago
Bruce Wilner
Category: Programming
Satisfied Customers: 77
Experience: principal at Network Security Labortories Inc.
Verified

Hello, mate. I won't mess about with time zones: let's see if we can get this squared away.

One concern off the bat: you say you put everything back the way it was, but it's not working.

HUMBLE SUGGESTION: not EVERYTHING is back the way it was!

But we will try to diagnose with a bit more detail than that. Kindly message me back when it's convenient for you.

Cheers!

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Customer reply replied 1 year ago
Very true. Thanks for a better response. What do we need to do to make it work again?
Programmer: Bruce Wilner,
 replied 1 year ago

Can I have the address of the site to see what happens when I surf there?

Where is it being hosted? What operating system do they run? What Web server software (Apache, IIS, etc.) do they host?

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Customer reply replied 1 year ago
Oh erm, those are questions I do not know.
www.ivyclean.com.aumy sister did the website but she is overseas on a trek so I cant even ask her?
Customer reply replied 1 year ago
I can give you access to the website if that helps?
Programmer: Bruce Wilner,
 replied 1 year ago

Yes, and yes.

I really need those questions answered in order properly to analyse what's afoot.

Make sure your sister doesn't trek into dangerous places where the Tjangara or Turramulli giants lurk!

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Customer reply replied 1 year ago
www.**********.com.au/************
admin
******************
Programmer: Bruce Wilner,
 replied 1 year ago

I have fundamentally zero information I need to solve this. "My sister isn't here" doesn't quite cut it! I need more details on how you "put things back," to be brutally honest.

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Customer reply replied 1 year ago
Can you give me more of an idea of where I can get this info?
I know my cPanel login.
I know my domain is with go daddy
I think she actually hosts it on burhh
I'm not sure if it's burhh.com though
Put things back means I unpublished new modules i installed and published modules that Were originally set. For example, their use to be a slideshow at the top (exactly like the one on the commercial page) and then 4 icons and text underneath. These are clearly labelled as services icon etc
Need any other info?
Programmer: Bruce Wilner,
 replied 1 year ago

Please contact us when your sister, the Web site administrator, is back.

May I ask why you were making such sweeping changes to the site in her absence?

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Customer reply replied 1 year ago
It's my site!
I'm the site administrator!
I did the entire website myself she just set up the Joomla for me?
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