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Moodle Support

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Moodle Support
Submitted: 2 years ago.Category: Programming
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/6/2016
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Programming
Satisfied Customers: 793
Experience: Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Verified

Hello and thank you for choosing JUSTANSWER.com

.

What kind of help are you looking for, in regards ***** *****?

Please be specific, and as detailed as you can.

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Customer reply replied 2 years ago
I have an error when I upload my videos. It will not let me upload the video. The message reads Exception - Expected response code 200, got 400 yt:validationtoo_longmedia:group/media:title/text()
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

How large is the file?

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Customer reply replied 2 years ago
It didn't give me the chance to upload it. I remember another tech saying I have another name similiar on the page so that's the reason I am getting the error. But I don't know which to change.
Customer reply replied 2 years ago
It's showing the homepage when I try to upload a video.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

OKay, that would make sense.....you cant have 2 files with the SAME file name in the SAME folder.

So, changing the video file name....just by adding in another letter or number will change the file name.

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Customer reply replied 2 years ago
It's not letting me upload anything. I can't figure out which to change.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Did you run out of space on your Moodle account?

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Are you setting up a Course?

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

To add files to a Moodle course, you must first ensure you have the editing turned on

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

The Turn Edit On or Off option can be found as a link in the administration block or as a button at the top right of a course homepage.

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Customer reply replied 2 years ago
I can add files and delete them. But, I am stuck.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Wait, you said you couldnt upload ANYTHIGN.....and now you say you CAN.....im confused.

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Customer: "It's not letting me upload anything. I can't figure out which to change."

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Customer reply replied 2 years ago
Right. I have the rights to upload but I'm getting an error.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

But the files you upload are working YES?

Let me get this straight.....you CAN upload, and the upload WORKS, and the files are visible, and can be downloaded......but you get an error message......but the error message....does it STOP you form doing somethign?

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Or, does the error message STOP you form Uploading ANYTHING?

Or just videos?

DO all files (documents, zip files, pictures) give you error message?

.

Im getting conflicting information from you, and its hard to determine WHICH is correct.

.

SO, at one point you said you CANT upload because of error message, and then you said you COULD upload.......so im confused.

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Customer reply replied 2 years ago
The error message will not let me upload any videos to Youtube.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

okay, WHERE is the ACTUAL video file being stored?

By that i mean, where does the FILE actually live?

Does it live on your computer? or does it live on YouTube?

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Customer reply replied 2 years ago
on my computer. I have uploaded several already.
Customer reply replied 2 years ago
But early today I go the error.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Okay, can you take a screen shot of the error message please, and post it here...use the paperclip icon

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Also.....do you HOST your Own server.....or is there a provider for the server hosting?

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Customer reply replied 2 years ago
i do not want my school name posted here. Is there another way.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

black it out on the picture....edit the picture, and black out the name

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

That does NOT show me an error message.It just says pick a video, and it might take awhile to upload. But no error message.

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

You RED'd out all the info....i cant see anything about an error message.

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

im not sure i understand WHAT you are doing exactly?

But i found out that:

If you have your own video you want to add to Moodle, you can upload it just like any other file or embed it in a Moodle page using the Moodle Media button. If it is a large file (over 100MB) or a longer video, it is best to contact ITS to upload your file to our streaming video server. Email *****@******.*** with your request.

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

AND:

The easiest way to add a YouTube video is to add a link to the video, by adding a URL resource. Copy the URL of the YouTube video and paste it into the address of the URL resource.

You can also embed a video from YouTube into your course using the following steps:

  • Add a new Page in Moodle (under resources)
  • Go to the HTML source view by clicking on the filmstrip button in the content box. A pop up will appear.
  • Go to YouTube or Vimeo and copy the video embed code. This is under the "Share" link.
  • Head back to Moodle. In the pop up window, paste the video URL in the field labeled "Enter URL".
  • In the next field, give your video a friendly name.
  • Click the "Insert" button.
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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

AND:

The process of embedding (WHich judging by the picture you uploaded here, is what you are doing) is a great, simple way for you to add externally-hosted videos to your Moodle course (that is, videos from outside resources such as TED.com). Embedding is an ideal option because it allows you to add engaging videos to your site without contributing to the overall size of your course, like you would if you were to manually upload the actual video file. This has the bonus side effect of helping your course load quickly (smaller courses load faster).

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Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

I think that is WHY you are not given a choice to CHOOSE a video from your computer.

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Customer reply replied 2 years ago
No, the tech at school removed the error but I can't remember how he did it.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

you can Upload, or you can INsert (also called Embedding)

.

UPloading you are famalier with.....but EMbedding (inserting) is different

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Customer reply replied 2 years ago
That is the error. It also has code embedded.
Programmer: Quiksilver07070, Computer Support Specialist replied 2 years ago

Well, I'm out of options.

I dont know if its an issue with the server, or your computer.

.

Without SEEING it first hand.....its the type of issue that cant be helped on a Q and A session.

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Customer reply replied 2 years ago
Okay, I will ask tech support in the morning.
Programmer: BigDish101,
 replied 2 years ago
BigDish101
Category: Programming
Satisfied Customers: 35
Experience: Systems Administrator at TXNJ Enterprises
Verified

One of the colleges I've been to used Moodle and if I recall they should have their own tech support for it. There should be a support link on the moodle page somewhere and it should have a phone number or at least a email address.

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Programmer: Richard, Consultant replied 2 years ago
Richard
Richard, Consultant
Category: Programming
Satisfied Customers: 47,537
Experience: Programming and Network consultancy for 15+ years
Verified

Hi there

you can contact Moodle support either on my link below

https://moodle.com/contact/

The phone number is ***** and if you want to pay the phone charges you can call 006161894674167

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.

Thank you

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Customer reply replied 2 years ago
No, my tech support fixed the problem a day ago. The advise given did not work.
Programmer: Richard, Consultant replied 2 years ago

Thanks for the feedback (I was actually a new expert assigned here to you).

But if you need anything else, please let me know

Thanks Dee

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Customer reply replied 2 years ago
I would like a refund
Programmer: Richard, Consultant replied 2 years ago

no problem, please email***@******.*** and this can be organized.

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