How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Christopher Love Your Own Question
Christopher Love
Christopher Love, Computer Hardware Engineer
Category: Programming
Satisfied Customers: 119
Experience:  Owner at CJL & Associates
70121091
Type Your Programming Question Here...
Christopher Love is online now
A new question is answered every 9 seconds

When opening this particular Excel program hat has lots of

Customer Question

When opening this particular Excel program hat has lots of little cells, I get the message in the back ground "The image part with relationship ID was not found in this file" The spreadsheet is on my hard drive and I have loosened all restrictions in Trust Center settings but I still can't see the images in the individual cells. any thoughts?
Submitted: 2 years ago.
Category: Programming
Expert:  Christopher Love replied 2 years ago.
Hello, my name is***** you please provide what version of Excel or Office that you are using? Also can you post the File in question to me via Wikisend.com ? I just need the file Id after you upload it to Wikisend. Thank you.
Customer: replied 2 years ago.
Hi Chris,
Microsoft Office 365 version 15.0.4711.1003
The lap top that has the problem is running Windows 7
This Excel Visual Basic 2007 program works just fine in my desktop running Windows 8
Wikisend....have never used it but will try to accomodate
Customer: replied 2 years ago.
Chris,
In trying to upload the file in question to you all I get is an error message 0X80072EEF. I can't up load to you. Sorry, I thought this would be an easy fix. I have to leave for a while but will check back.
Expert:  Christopher Love replied 2 years ago.
Okay.
Customer: replied 2 years ago.
Chris, I'm back. did you find anything?
Customer: replied 2 years ago.
Anybody there?
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
How can I reconnect with you to finish this up?
Expert:  Christopher Love replied 2 years ago.
Hello again. Sorry for the delay. I can do a remote session for you. I'm not 100% sure I can solve this for you so I would like to offer a remote PC session doing TeamViewer if you would like at no extra charge. Let me know and I'll send you the link.
Expert:  Christopher Love replied 2 years ago.
Here's the link if you decide to do a remote:
• Open a new tab in your browser
• For Windows Computers, type or copy and paste this link into your browser address bar: http://www.teamviewer.com/en/download/windows.aspx
•• Download and install TeamViewer QuickSupport
• If asked if you want to allow this file to make changes to your hard drive, press “Yes”.
• If asked, select Basic Installation for personal use.
• After installation, Team Viewer should start. If not, look in the Start menu, (Windows) or the Applications folder (Mac) and start the application.
• You will see a USER ID and PASSWORD ***** the Left Side. Note these numbers.
• Go back to the Just Answer tab
• Post these Numbers here on Just Answer. Do NOT label the Numbers, just type in the numbers in one post. E.g. 81735654 6239
• I'll join you in chat on Team Viewer once you get Team Viewer installed.
Expert:  Christopher Love replied 2 years ago.
If there is a particular time that we can agree on, I can do this at your leisure. I will be online tomorrow starting at 9:00 EDT.
Customer: replied 2 years ago.
Can we agree on 11am EDT? I will just follow the instructions above.
Expert:  Christopher Love replied 2 years ago.
11:00 am, EDT it is. See you then..
Customer: replied 2 years ago.
Chris, I haven't forgotten that we had an appointment, just working in the background. I have a new laptop, have downloaded the latest version of MS Office and have done everything I can to get this Excel file to work because it;s crucial to what I'm doing and I can't get it to work and get past the error message. It's got to be a setting in security or something. I don't have anymore time to spend on this so I'll let it go for now. thanks anyway
Expert:  Christopher Love replied 2 years ago.
Okay on the update. I'll keep looking into it and get back to you if I find a solution.
Customer: replied 2 years ago.
email is***@******.*** or(###) ###-####(m) Thanks Chris!
Expert:  Christopher Love replied 2 years ago.
Some notes I took on the issue.
- What PC and OS was the file created on? If the document was created on the Windows 8 pc, try opening the file on that machine and save as YourFileName.xlsm type. Try it on your Win 7 machine.
- When you mention you have a new laptop. Is it a Win. 8.1 pc? If so, the references to the images are in a different folder inside the file. Trying to save under a different filetype (xlsm, etc) on the Windows 8 machine that you mentioned it worked on, should be effective.
- If you can send me a sample of the file or even just one sheet via Wikisend, I can open it here in different versions of Excell. The file limit on Wikisend.com is 100Mb. Let me know when you have time.