Networking

Ask computer networking questions and get answers ASAP

Connect one-on-one with {0} who will answer your question

Need to change wifi. Yesterday I changed to a faster

Customer Question

Need to change wifi ...

Need to change wifi

Technician's Assistant: Who makes your router, and what device(s) are you connecting to it?

Yes yesterday I changed to a faster internet

Technician's Assistant: Are you able to connect to the internet on any of your devices?

Yes

Technician's Assistant: Are any lights colored and/or blinking on your router? If so, which ones?

Can't find my router but my internet works

Submitted: 26 days ago.Category: Networking

Show Less

Ask Your Own Networking Question

Answered in 1 minute by:

5/5/2023

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 26 days ago

Jason Jones, Network Expert and Extraordinaire

Category: Networking

Satisfied Customers: 37,004

Experience: Over 15 years of professional experience. Including network setup, analysis, and planning.

Verified

Hello and welcome to JustAnswer.com,

My name is ***** *****, and I'm an expert on JustAnswer with over twenty years in the computer field and all things related.

I understand that you're having an issue with your network.

To be clear, how exactly may I help you today?

Customer reply replied 26 days ago

Need to change wifi

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 26 days ago

What do the four words "need to change Wi-Fi" mean? Are you trying to connect to the new wireless network on the device?

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 25 days ago

Hello again friend,

I see that you have not responded to my request for the information that I asked for, earlier. Please, don't worry because I can still give you a general answer that should help.

By default, you can use the network name and password ***** is printed on the wireless modem/router. If that doesn't work, it means that the default network name and password ***** changed. In that case, you may press and hold the reset button on the back of the modem/router with a pin or bent paperclip for 15 seconds. After that is complete, you may use the default network name and password ***** connect.

As a note, after you reset it, wait five minutes before you attempt to connect anything to it wireless.

I am a user of this website just as you are. My goal is to help you. My goal is to provide you with excellent 5-Star service regarding your issue.

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

Thank you,

***** *****

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 25 days ago

Hello,

I'm hoping that I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

~ I wish you a sparkling rest of your day, in your part of the world.

Thank you,

***** *****

As a note: If you are not satisfied with my help, please let me know. I will continue working with you as long as it takes. We can continue later today, tomorrow, or any day of your choosing.

Was this answer helpful?

Yes

How JustAnswer works

Describe your issueThe assistant will guide you

Chat 1:1 with a network technicianLicensed Experts are available 24/7

100% satisfaction guaranteeGet all the answers you need

Related Networking Questions

I am trying to connect to Netflix after upgrading my

I am trying to connect to Netflix after upgrading my internet. I need to enter a new password ***** network name. The person I spoke to at Netflix told me I need to have my tv updated. It was working … read more

Adnan Ali

Experienced IT Manager

Management Information Systems

3,653 satisfied customers

Can't connect to wireless network. Doing that now. I just

Doing that now. I just got internet hooked up yesterday, but power cycling now. … read more

Stefan

IT Manager / Webmaster

Associate Degree

5,122 satisfied customers

I forgot my password. My wifi through Xfinity. I set it. I

I forgot my password JA: Just to clarify, what device or product are you trying to access? Customer: My wifi through Xfinity JA: Have you connected to this WiFi network in the past? Customer: Yes JA: … read more

Stefan

IT Manager / Webmaster

Associate Degree

5,122 satisfied customers

It won't connect to my Wi-Fi. I have tried everything and it

It won't connect to my Wi-Fi. I have tried everything and it still won't … read more

Stefan

IT Manager / Webmaster

Associate Degree

5,122 satisfied customers

My internet isn't working. I've reset the signal (from

Hi - my internet isn't working. I've reset the signal (from internet provider) and reinstalled the router. Still no luck … read more

De Veyra

Bachelor of Science in Information Technology

6,939 satisfied customers

We got a new modem yesterday & my computer is asking for a

We got a new modem yesterday & my computer is asking for a network security code. I don't know that & it's not on the modem. … read more

Francisco

Technical Support

Bachelor's Degree

6,849 satisfied customers

My spectrum internet has been down for 3 hours. None. We had

We had a TV outage for 10 days. It magically resolved itself yesterday.… read more

Francisco

Technical Support

Bachelor's Degree

6,849 satisfied customers

AT&T rebooted our modem remotely. now netgear router can't

AT&T rebooted our modem remotely. now netgear router can't find the wifi signal … read more

UgoA

BA/BS

1,651 satisfied customers

Trying to set wifi in my home. the pc found my box and is

trying to set wifi in my home. the pc found my box and is now asking to type in credentials. I tried password ***** it did not recognize. then i tried wps pin it did not recognize. … read more

Stefan

IT Manager / Webmaster

Associate Degree

5,122 satisfied customers

I cant connect my WiFi to my TV so was going to do a factory

I cant connect my WiFi to my TV so was going to do a factory reset but I have forgotten my password ***** do so … read more

Stefan

IT Manager / Webmaster

Associate Degree

5,122 satisfied customers

I have this extender to work from home but it's not working.

I have this extender to work from home but it's not working … read more

Ricky

Tech Support Expert

Bachelor's Degree

10,640 satisfied customers

I am trying to change my wifi user name and password.

I am trying to change my wifi user name and password … read more

OakdaleTech

Owner

9,483 satisfied customers

I switched to internet yesterday and now Alexa is not

I switched to Cox internet yesterday and now Alexa is not connected. What do I need to do? … read more

Aaron B

Computer Repair Technician

High School or GED

3,687 satisfied customers

My wifi hotspot started getting very slow yesterday and

My wifi hotspot started getting very slow yesterday and today it is slow again, something isn't right, internet is barely loading up. … read more

Nilesh

Microsoft, MAC, Programming Expert

Bachelor's Degree

5,695 satisfied customers

My samsung smart TV was working great yesterday on the

My samsung smart TV was working great yesterday on the internet and now its not connecting to the internet. It'll connect to the router fine just not the internet and I know its not my router or my co… read more

TechExpertTZ

Technology Manager

Masters Human Centred Systems

4,458 satisfied customers

My NetGear router will not connect to WIFI. The modem

My NetGear router will not connect to WIFI JA: Are you able to connect using an ethernet cable? Customer: Yes the modem works,just can't pick up wifi JA: Which lights are colored and/or blinking on yo… read more

David L

Bachelor's Degree

7,110 satisfied customers

I have an ASUS RT N66R router that I am trying to reinstall

I have an ASUS RT N66R router that I am trying to reinstall after changing out my main modem, and I can't remember the password ***** used to set it up originally. I can't see a place on the setup wiz… read more

Dan Potts

IT Specialist / Broadcast Engineer

Bachelor's Degree

2,066 satisfied customers

Wifi stopped working with old router. Set up a new router

Wifi stopped working with old router. Set up a new router yesterday and still having the same problem. Wifi works for a few minutes, then loses connection. This process goes on and on. Eventually, the… read more

Viet - Computer Tech

Computer Technican

Bachelor's Degree

27,813 satisfied customers

Disclaimer: Information in questions answers, and Show Less

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!
RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.
One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.
JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.
EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Kamil Anwar

Certified Networking Engineer

476 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

A. Stevens

Network Administrator

454 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

Miro

Computer Support Specialist

351 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

System Administrator

255 satisfied customers

Fully conversant with Networking (LAN/WAN) and associated systems (Active Directory/Firewalls etc)

PCDrMiller

Computer Support Specialist

117 satisfied customers

Windows Systems Administration, Active Directory, Servers, WSUS, SCCM

Drew

Network Specialist

85 satisfied customers

Using 30+ years of experience to help you get it working.

Magic C.

Commercial Network Engineer

71 satisfied customers

over 3 years networking experience, IT/Networking degree

< Previous | Next >

Show MoreShow Less