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Need help on my router. Motorola. Call Xfinity. They need…

Customer Question

Need help on my...

Need help on my router

Technician's Assistant: Who makes your router, and what device(s) are you connecting to it?

Motorola

Technician's Assistant: What have you tried so far with your router?

Call Xfinity

Technician's Assistant: Is there anything else the Network Expert should know before I connect you? Rest assured that they'll be able to help you.

They need the sd number and password

Submitted: 1 month ago.Category: Networking

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Ask Your Own Networking Question

Answered in 7 minutes by:

4/29/2023

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 1 month ago

Jason Jones, Network Expert and Extraordinaire

Category: Networking

Satisfied Customers: 37,004

Experience: Over 15 years of professional experience. Including network setup, analysis, and planning.

Verified

Hello and welcome to JustAnswer.com,

My name is ***** *****, and I'm an expert on JustAnswer with over twenty years in the computer field and all things related.

I understand that you're having an issue with your router.

To be clear, how exactly may I help you today?

Customer reply replied 1 month ago

Sorry I didn’t understand the problem

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 1 month ago

Hello again friend,

I see that you have not responded to my request for the information that I asked for, earlier. Please, don't worry because I can still give you a general answer that should help.

By default, you can use the network name and password ***** is printed on the wireless modem/router. If that doesn't work, it means that the default network name and password ***** changed. In that case, you may press and hold the reset button on the back of the modem/router with a pin or bent paperclip for 15 seconds. After that is complete, you may use the default network name and password ***** connect.

As a note, after you reset it, wait five minutes before you attempt to connect anything to it wireless.

I am a user of this website just as you are. My goal is to help you. My goal is to provide you with excellent 5-Star service regarding your issue.

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

Thank you,

***** *****

You may go back to the website and continue communicating with me by clicking the link that was sent to your e-mail from Justanswer.com.

Hi,

It's Jason again. I just wanted to check with you to verify that my help was more than satisfactory and that you are all set.

Network Technician: Jason Jones, Network Expert and Extraordinaire replied 1 month ago

Hello,

I'm hoping that I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

~ I wish you a sparkling rest of your day, in your part of the world.

Thank you,

***** *****

As a note: If you are not satisfied with my help, please let me know. I will continue working with you as long as it takes. We can continue later today, tomorrow, or any day of your choosing.

Was this answer helpful?

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