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Related Networking Questions
We moved recently, and I can't seem to get prime video that
We moved recently , and I can't seem to get prime video that I'm paying for on my TV … read more
Francis, CBAP
Francis, CBAP
Senior Business System Analyst / Scrum M
Software Engineering
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I am an Amazon Prime subscriber, and I cannot get my TV
I am an Amazon Prime subscriber, and I cannot get my TV connected to Prime video. Netflex is working, but I get a message to check connections. I have rebooted the router, and checked connections but … read more
Anikesh G
Anikesh G
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My Amazon Prime Video plays perfectly well on my computer
My Amazon Prime Video plays perfectly well on my computer but when I try to play it on my TV it says a internet connection problem however my Netflix plays perfectly well on my smart tv … read more
Nick
Nick
1,204 satisfied customers
I can't get prime video on my tv. On ipad. I don't remember
I can't get prime video on my tv JA: What is your internet speed? Are you able to stream content on other devices using the same network? Customer: yes on ipad JA: When did you last update your TV? Cu… read more
SaiSreeH
SaiSreeH
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My Prime Video will not work on my Smart Tv. All other apps
My Prime Video will not work on my Smart Tv. All other apps working. … read more
Moses C
Moses C
Bsc
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I can stream Netflix on my smart Samsung tv but when I try
I can stream Netflix on my smart Samsung tv but when I try to use Amazon Prime it says I have no internet connection. … read more
TechExpertTZ
TechExpertTZ
Computer Scientist
Masters Human Centred Systems
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Can't connect to prime video. I have tried resetting my
Can't connect to prime video. I have tried resetting my modem. Netflix works but prime has been down for three days. I can get it only on my iPad. … read more
Manas
Manas
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I can't get prime video on app on smart tv. I can get it on
I can't get prime video on app on smart tv. I can get it on Roku … read more
TechMinister
TechMinister
Bachelor of Arts
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I have a smart tv and internet connection, but I cannot
Hello, I have a smart tv and internet connection, but I cannot access my Amazon Prime. It says that there is an internet connectivity problem and to contact you. … read more
Bryan
Bryan
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Bachelor's Degree
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I changed internet providers and now my Netflix and amazon
I changed internet providers and now my Netflix and amazon prime won't connect,.. tv connects using wifi and has always been good Tried changing SSID name and new password ***** doesn't work. Directio… read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
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Netflix or prime will not work tonite. The Internet speed is
we have been watching Netflix and prime every nite so the tv is ok … read more
Kaiser
Kaiser
Computer Engineer I
Bachelor of Science in Mechanical Engineering
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Well we had a power outage today. I got the wifi back but
Well we had a power outage today. I got the wifi back but for some reason I cant connect to my amazon prime video. … read more
Expert
Expert
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I have prime on my tv. 4 the past 4 days i can not connect.
Second opinion] i have prime on my tv. 4 the past 4 days i can not connect. i reset the tv to factory settings and the same instruction comes up, can not connect to the internet for prime. every other… read more
Ameen Khan
Ameen Khan
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Information Technology Management / Computer Science
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I can't get Amazon prime shows on my lgsmart tv. All I get
I can't get Amazon prime shows on my lgsmart tv. All I get is the Amazon home page but I can't … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,765 satisfied customers
I keep getting an on-screen dialogue that says I have an
I keep getting an on-screen dialogue that says I have an InternetConnectivty Problem. I have done everything they suggest, but that dialogue does not go away nor does it let me receive Prime Video. … read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
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In middle of amazon prime show, it stopped and said I didn't
In middle of amazon prime show, it stopped and said I didn't have enough bandwidth. I turned off my router and restarted it. Still didn't work. Just went round and round. It has worked all day. Now al… read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
5,172 satisfied customers
I put in a new modem and need to connect my smart TV so it
I put in a new modem and need to connect my smart TV so it can use my Amazon Prime. The modem is new because I kept getting movies stopped because of "not enough bandwidth". Now I get "internet connec… read more
David L
David L
Bachelor's Degree
7,101 satisfied customers
My internet and wireless show that they are connected.
My internet and wireless show that they are connected. However, when I clink on Netflix it says I am not connected to the network. My Roku does show on the screen, but I cannot get into any of the pro… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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