Internet has been down since 11 and the wan symbol is

Thank you for that information. In the modem itself, do you see a logo on it such as "Motorola" ?

Can you look for a label on the modem where it might list a model number?

Ok, we are going to see if we can connect to the router itself. Open a browser on your computer such as Chrome, Firefox or Edge. Put the following in the address bar, exactly as written and press enter: http://192.168.2.1/

Ok, so we confirmed your local network is ok and the modem itself is ok. Bear with me for just a moment, I am reviewing the router manual.

Ok, let's try resetting the modem back to factory settings. On the page you are at, do you see an option for Router Settings?

Perhaps your interface looks different than mine. What do you see under advanced tools and settings?

Ok, from what I can see, there is no username and the default password ***** admin

Perfect. Under the tools column, click Resets. On there, there should be a Restart button and a Reset button. We want the Reset button.

No problem. Keep an eye on the lights. They will go off/on a few times. Once you see the WiFi light start flashing again, take a look at the WAN light and see if it is still red.

Ok, so we ruled out the router itself being an issue by resetting it back to factory defaults. Did anything change before/around 11 when the internet stopped working today? Power outage or anything like that?

Ok, it is possible that something has been damaged from the surge. Can you look on the back of the modem, there should be a yellow colored port with a cable coming out of it. Can you follow that and let me know what it is plugged into on the other end?

Ah, ok - the colors are different too. Yes, you want the WAN port which sounds like it is red.

If this modem has a PoE injector then there isn't a separate power cable plugged in right next to the WAN port?

Ok, not sure why you have a PoE injector then - that is for powering Ethernet devices without the need of a separate power cable. Is the cable from the wall long enough to be able to reach the modem directly (bypassing the injector)? If so, can you try connecting that?

A PoE switch will power any Ethernet devices that accept power that are plugged in, yes.

Can you unplug the power from the modem for about 10 seconds and plug it back in to see if there is any change?

Ok. Are you able to take a picture of the PoE injector you have?

Thanks for those. Let's leave that unplugged for right now. Do you know if you have these two boxes anywhere in the house? They are typically placed in basements, garages, etc. Might be placed near electrical panels.

We are looking to find the other end of the jack on the wall. Typically it will be in a out-of-the-way place, like a basement with these two devices. This converts the fiber signal to an Ethernet connection.

Yes you should still have one. Your wireless connection is only to the modem itself. The WAN connection is how the modem gets internet to share over the wireless.

The box on top of your TV would most likely be your cable box for watching TV - it is possible that the device we are looking for is over there.

Ok, then you wouldn't have those two boxes I posted earlier. Can you show me what the wireless receiver looks like that is by the TV?

Ok, I understand now. You have wireless home internet. According to Bell, that PoE injector is for powering the wireless antenna. We will want to plug that back in the way it was before.

That may actually fix the issue - we may have just needed to power cycle the wireless antenna and by unplugging it from the injector, we would be doing just that.

I agree. We have pretty much exhausted the troubleshooting we can do. The buzzing noise concerns me because that is typically an electrical component that is failing. If that buzzing was from one of those Bell boxes, that could be the cause.