Ask computer networking questions and get answers ASAP
Hello. Welcome to JustAnswer! I'm Sudipto and I'm happy to assist you today with your problem. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you tell me the make and model of the tv?
Thanks, when you try to connect the TV to the wireless network, what error message do you get?
Can you follow the steps below and let me know the software version.
 Model Software version
Open the link below scroll down and follow the steps to do a network diagnosis and let me know the result.
Follow the steps below on your tv to turn on the wireless device on the tv.
Thanks, then the problem is either with the wireless device of the TV or the problem is with firmware, unfortunately, in both cases, you have to repair the TV from Sony.
Don't worry, I have not accepted the remote support offer. Please follow the steps from the link below to reset the TV.
Thank you. Please go to; http://www.justanswer.com/remotedesktop/join.aspx?Session=5b0ff355-b9fa-4f7d-a9fc-a1397264a478 please also provide me your cell \ email in the private contact box beneath this chat.