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Hello, Welcome to JustAnswer.com. My name is Jason Jones and I look forward to helping you. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I ask which particular problem or problems you are experiencing when you attempt to install the new router? Thank you,Jason Jones
What is the brand and model name of the modem you are connecting the router to? Also, who is your Internet service provider?
That is the router. May I ask for the brand and model name of the modem?
Thank you. If you plug your Internet modem into the WAN/Internet port on the Archer router and plug a computer into one of the four LAN ports on the router, are you able to access the Internet?
Are you using a Windows computer or Mac computer?
Great, so it is working now?
Do you now want to change anything on the wireless router or do you want to use the same wireless network name and password printed on the bottom of it?
Okay, so you are good to go.
Is there anything else that I can help with?
Hello new friend,
You are most welcome.
In the future, if you need help with anything, please let me know.
Thank you,Jason Jones
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Hello again friend,
I hope that I am not bothering you today. I'm also hopeful that my answer helped. I always like to ask if any problem surfaced or if any additional help is needed a day or so after my last response. If there is something else that I can help with, please let me know and I will be happy to continue with you.
Thank you for allowing me the privilege to assist you,