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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 24054
Experience:  Years of experience and education.
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Am having a problem installing a new wireless router after

Customer Question

Am having a problem installing a new wireless router after replacing the older ones just can't get it connected .
JA: Are you able to connect using an ethernet cable?
Customer: No am not able.
JA: Which lights are colored and/or blinking on your router?
Customer: All the lights are green except for the fort one which is orange m
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No that's it
Submitted: 1 month ago.
Category: Networking
Expert:  Jason Jones replied 1 month ago.

Hello,

Welcome to JustAnswer.com. My name is Jason Jones and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.


May I ask which particular problem or problems you are experiencing when you attempt to install the new router?


Thank you,
Jason Jones

Customer: replied 1 month ago.
I just can't get connected this a new router that I replaced the existing one with
Expert:  Jason Jones replied 1 month ago.

What is the brand and model name of the modem you are connecting the router to? Also, who is your Internet service provider?

Customer: replied 1 month ago.
It's a Tp-LINK-ac 1750
Expert:  Jason Jones replied 1 month ago.

That is the router. May I ask for the brand and model name of the modem?

Customer: replied 1 month ago.
its a archer a7 ac1750 wireless dual band gigerbite router
Expert:  Jason Jones replied 1 month ago.

Thank you. If you plug your Internet modem into the WAN/Internet port on the Archer router and plug a computer into one of the four LAN ports on the router, are you able to access the Internet?

Customer: replied 1 month ago.
Ok let me see
Expert:  Jason Jones replied 1 month ago.

Thank you

Customer: replied 1 month ago.
No I can't get the internet
Expert:  Jason Jones replied 1 month ago.

Are you using a Windows computer or Mac computer?

Customer: replied 1 month ago.
Yes I get on the internet
Customer: replied 1 month ago.
Windows
Expert:  Jason Jones replied 1 month ago.

Great, so it is working now?

 

Do you now want to change anything on the wireless router or do you want to use the same wireless network name and password printed on the bottom of it?

Customer: replied 1 month ago.
This same one
Expert:  Jason Jones replied 1 month ago.

Okay, so you are good to go.

 

Is there anything else that I can help with?

Customer: replied 1 month ago.
No thanks so much.
Expert:  Jason Jones replied 1 month ago.

Hello new friend,

You are most welcome.

In the future, if you need help with anything, please let me know.

Thank you,
Jason Jones

 


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Expert:  Jason Jones replied 1 month ago.

Hello again friend,

 

I hope that I am not bothering you today. I'm also hopeful that my answer helped. I always like to ask if any problem surfaced or if any additional help is needed a day or so after my last response. If there is something else that I can help with, please let me know and I will be happy to continue with you.

 

 

 

Thank you for allowing me the privilege to assist you,

Jason Jones

 

 

 

 

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