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Need to configure a VOIP VLAN on two SG300-52 switches.

Need to configure a...

Need to configure a VOIP VLAN on two SG300-52 switches

Technician's Assistant: Who makes your router?

Routing is through a Fortinet 60D firewall

Technician's Assistant: What have you tried so far with your Fortinet router?

Nothing.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

VOIP phones have a pc connected through the passthrough port

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Answered in 1 hour by:
6/7/2018
John Castle
John Castle, System Administrator
Category: Networking
Satisfied Customers: 1,064
Experience: IT Professional
Verified

Hi
Welcome to JustAnswer, my name is ***** ***** I am here to assist you.

How long has this been effecting you?

Regards

J

John Castle
John Castle, System Administrator
Category: Networking
Satisfied Customers: 1,064
Experience: IT Professional
Verified
John Castle and 87 other Networking Specialists are ready to help you
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Customer reply replied 2 months ago
We move our PBX to the Cloud 3 months ago and have been having QA issues with the calls.
We also added a Fortine 60D firewall and added a second ISP for failover

The voip vlan will not help you need qos?

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Customer reply replied 2 months ago
That is what the Hosting Co recommended
Customer reply replied 2 months ago
What would help resolve the issue?
Customer reply replied 2 months ago
I thought with Cisco switches the Voice vlan included the qos

Is it Cisco?

It is listed on the Dell cat.

Sorry If I have mixed up

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Can I open the remote connection?

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Customer reply replied 2 months ago
CIsco SG300-52 (2 of them)
Customer reply replied 2 months ago
How are you going to connect

Are you on Windows?

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Customer reply replied 2 months ago
where are you located.....?
Customer reply replied 2 months ago
I need to leave in 5 minutes. can we coordinate a later time to continue with this

Yeah no problem, save this page and come back to it, I work Central time 6am- 3PM.

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Customer reply replied 2 months ago
OK I should connect back at 2:00PM central time

Sounds good see you then.

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Customer reply replied 2 months ago
Hello. are you available now
Customer reply replied 2 months ago
hello are you going to be able to help or do I need to request another expert if your shift ends a 3pm.

I am online! Sorry about the delay

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Customer reply replied 2 months ago
ok then lets continue
Customer reply replied 2 months ago
are you going to do the remote session?

Yep: http://www.justanswer.com/remotedesktop/join.aspx?Session=aeec22ef-3339-4070-ba40-1d346617495d

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Customer reply replied 2 months ago
need help problem with vlans
Customer reply replied 2 months ago
are you available...need help now

What happened?

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Customer reply replied 2 months ago
lost DHCP in second switch
Customer reply replied 2 months ago
i reset everything back....
Customer reply replied 2 months ago
can you reconnect and lets redo the setup... I can connect through SSH to switches if you prefer

What hours do you work? What is the issue has it not worked?

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Customer reply replied 2 months ago
Hello, I'm available now to 8PM today and sunday morning 8am to 12 noon.
Customer reply replied 2 months ago
Are you available now to redo the VLAN setup.

Does it give you a partial email address on the screen?

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Customer reply replied 2 months ago
on what screen?
Customer reply replied 2 months ago
are you there?
Customer reply replied 2 months ago
Hello, are you going to be available or should I request another technician.
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Category: Networking
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