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I screwed it up by trying to change the ssid and password.

Customer Question
I screwed it up...

I screwed it up by trying to change the ssid and password. Also, when I try to register it says my S/N is invalid. Is my device registered? Obviously the internet works, what doesn't is the 2.4& 5.0 xmiters. I there a way to do a factory reset and start from scratch?

Technician's Assistant: When did you last change your Wi-Fi password?

I tried just a few minutes ago. I have no way of knowing if it took.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

No. Its new.

Submitted: 2 months ago.Category: Networking
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Answered in 9 minutes by:
6/6/2018
Network Technician: Karthik, System Administrator replied 2 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the router?

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Customer reply replied 2 months ago
netgear ac3200 mdl R700p
Customer reply replied 2 months ago
lets skip secure remote for now
Network Technician: Karthik, System Administrator replied 2 months ago

The 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance, whereas 2.4GHz offers coverage for farther distances, but may perform at slower speeds.

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Customer reply replied 2 months ago
can I do a factory reset to get back to the way it was ?
Network Technician: Karthik, System Administrator replied 2 months ago

May I know whether you want to change your SSID(Wifi name) and WiFi password?

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Customer reply replied 2 months ago
can you restore factory defaults for all?
Network Technician: Karthik, System Administrator replied 2 months ago

Sure, before we do that may I know how this computer is connect to the network? Is it through same Netgear Wifi or any other hotspot?

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Customer reply replied 2 months ago
it is connected thru the cable lan from the ac2300. wifi appears to be turned off.
Network Technician: Karthik, System Administrator replied 2 months ago

You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds.

Note: If you do a reset on the router, you may lose the internet connection and you may not be able to communicate with me. In this case I have attached a link for User Guide Manual with complete setup instruction. Please download and follow the setups. http://www.downloads.netgear.com/files/GDC/R8000/R8000_UM_24July2014.pdf

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