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I'm trying to get my network back up after the router was…

Customer Question
Hi - I'm trying...

Hi - I'm trying to get my network back up after the router was turned off. only the first two lights are flickering. Can you help?

Technician's Assistant: Are you able to connect using an ethernet cable?

NO

Technician's Assistant: Which lights are colored and/or blinking on your router?

Coprrection I HAVE an ethernet cable between the modem adn router

Submitted: 2 months ago.Category: Networking
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Answered in 4 hours by:
6/5/2018
Network Technician: Pete, Networking Engineer replied 2 months ago
Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 20,616
Experience: CISCO Certified Networking Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Network Technician: Pete, Networking Engineer replied 2 months ago
  1. Was the router turned off suddenly, e.g. by a power outage or thunderstorm?
  2. What is the make and model number of the router?
  3. Can you get a network connection using ethernet?
  4. Which lights are colored and/or blinking on your router?
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Network Technician: Pete, Networking Engineer replied 2 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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