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It tells me I am not connected to the internet. Why. Nothing…

Customer Question
It tells me I...

It tells me I am not connected to the internet. Why

Technician's Assistant: Are you able to connect using an ethernet cable?

Nothing has changed. It just won't let me connect

Technician's Assistant: Which lights are colored and/or blinking on your router?

The bot***** *****ght is blinking. Others are on.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I have tried turning router and modem off and on.

Submitted: 2 months ago.Category: Networking
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Answered in 1 hour by:
5/31/2018
Network Technician: Richard, Network Specialist replied 2 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device that is not connecting?

Thank you

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