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I keep getting an error message of "Internet Explorer has…

Customer Question
I keep getting an...

I keep getting an error message of "Internet Explorer has stopped working"

Technician's Assistant: When did you last update Internet Explorer?

Prob some time ago

Technician's Assistant: What have you tried so far with your Internet Explorer?

Just to try to cancel msg and go to AOL

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Will not allow me to cancel error msg

Submitted: 2 months ago.Category: Networking
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Answered in 1 minute by:
5/30/2018
Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago
Kamil Anwar
Kamil Anwar, Certified Networking Engineer
Category: Networking
Satisfied Customers: 7,070
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
nope
Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago

Have you tried resetting the internet explorer?

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Customer reply replied 2 months ago
NO!
Customer reply replied 2 months ago
no
Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago
  1. Press windows +R Key
  2. Type inetcpl.cpl and press enter
  3. Open Advance Tab and click reset
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Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago

Let me know if you have trouble following the steps

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Customer reply replied 2 months ago
Thst dud not help
Network Technician: Kamil Anwar, Certified Networking Engineer replied 2 months ago

Have you updated windows recently?

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