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I am trying to hook up my new kindle and I can not get

Customer Question
I am trying to...

I am trying to hook up my new kindle and I can not get connected to my wi-fi it keeps rejecting my password ***** I get my password *****

Technician's Assistant: When did you last change your Wi-Fi password?

I don't recall it has been quite a while ago

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not really

Submitted: 2 months ago.Category: Networking
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Customer reply replied 2 months ago
Am I connected with you
Answered in 6 minutes by:
5/30/2018
Network Technician: John Castle, System Administrator replied 2 months ago
John Castle
John Castle, System Administrator
Category: Networking
Satisfied Customers: 1,098
Experience: IT Professional
Verified

Good Afternoon

Can you give me the make and model of your wireless router please?

Thanks

John

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Customer reply replied 2 months ago
where will I find that
Network Technician: John Castle, System Administrator replied 2 months ago

It will be on the wireless router itself, usually a white lablel.

Thanks

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Customer reply replied 2 months ago
No I do not want the $39 fee, I should be able to get your assistance at no charge - I
Customer reply replied 2 months ago
CT;WDMCTOAHH6RAHU
Network Technician: John Castle, System Administrator replied 2 months ago

Are you talking to me on a computer?

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Customer reply replied 2 months ago
can you possibly call me
Network Technician: John Castle, System Administrator replied 2 months ago

Yes however that is a premium service and it costs

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Customer reply replied 2 months ago
Jon, can you help me this way?
Network Technician: John Castle, System Administrator replied 2 months ago

Yes of course, however, I would suggest the remote assistance.

This is showing as cheaper on my screen and can also support you faster If you are talking to me on a desktop?

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Customer reply replied 2 months ago
how much cheaper I do pay extra for home service on my bill
Network Technician: John Castle, System Administrator replied 2 months ago

Hi

What bill is this?

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Customer reply replied 2 months ago
my comcast monthly bill
Network Technician: John Castle, System Administrator replied 2 months ago

Hi,

You are dealing with a different support site JustAnswer. Let me check If we have an agreement with comcast to service there customers. I am new to this website (but every experienced in IT)

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Network Technician: John Castle, System Administrator replied 2 months ago

Hi

We are a separate service from Comcast. (paid)

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