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I am at a loss the news as said to reboot my router and also…

Customer Question
I am at a...

I am at a loss the news as said to reboot my router and also to upgrade the device's firmware and set a new password. I do not know where to start! Barb

Technician's Assistant: Who makes your router?

It is a Cisco LinksysE3200

Technician's Assistant: What have you tried so far with your Cisco router?

I have tried to login in but it tells me I have the wrong information!

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I do not think so!

Submitted: 2 months ago.Category: Networking
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Answered in 5 minutes by:
5/29/2018
Network Technician: Richard, Network Specialist replied 2 months ago
Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 47,537
Experience: 20 years consulting in the IT industry with Networking
Verified

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please what it is exactly you are trying to achieve?

Please let me know

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Customer reply replied 2 months ago
I am trying to reboot the router and also to upgrade the device's firmware and set a new password. I have no idea how to even begin to do this!
Network Technician: Richard, Network Specialist replied 2 months ago

ok, is there an issue you are having that is prompting you to do this?

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