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I am unable to connect wirelessly. This just happened when…

Customer Question
I am unable to...

I am unable to connect wirelessly. This just happened when we unplugged due to the recent hacking threat

Technician's Assistant: Are you able to connect using an ethernet cable?

Yes

Technician's Assistant: Which lights are colored and/or blinking on your router?

Only the power light

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Comcast says the modem is fine

Submitted: 2 months ago.Category: Networking
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
Is there an extra charge for this?
Answered in 5 minutes by:
5/29/2018
Network Technician: UranNet, Network Administrator replied 2 months ago
UranNet
UranNet, Network Administrator
Category: Networking
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Network Technician: UranNet, Network Administrator replied 2 months ago

Which device are you unable to connect to your wifi?

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Customer reply replied 2 months ago
ok
Network Technician: UranNet, Network Administrator replied 2 months ago

Which device are you unable to connect to your wifi?

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Customer reply replied 2 months ago
computer, phones
Network Technician: UranNet, Network Administrator replied 2 months ago
  1. Is this a Windows computer? which version 7, 8, 10?
  2. What is the error when you try to connect to wifi?
  3. What is the exact model of your wireless router?
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Customer reply replied 2 months ago
you texted a link but since I don't have wireless, I cannot view the reply
Network Technician: UranNet, Network Administrator replied 2 months ago

i did not send any links. I asked 3 questions, can you answer them?

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Customer reply replied 2 months ago
hmm, are you going to be able to help me?
Customer reply replied 2 months ago
This is not working, a text keeps coming but it does not help.
Network Technician: UranNet, Network Administrator replied 2 months ago

can you answer these 3 questions:

  1. Is this a Windows computer? which version 7, 8, 10?
  2. What is the error when you try to connect to wifi?
  3. What is the exact model of your wireless router?
Ask Your Own Networking Question
Customer reply replied 2 months ago
windows 10 No network available. Router is netgear N150 wireless router
Customer reply replied 2 months ago
well, this is just frustrating. I no longer want secure remote assistance. Thanks anyway
Network Technician: UranNet, Network Administrator replied 2 months ago

Is your Netgear N150 on? is it connected to your cable modem?

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Customer reply replied 2 months ago
No thanks
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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