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We just traveled to Salem, and I can't get Alexa to work.

Customer Question
Hello, We just traveled...

Hello, We just traveled to Salem, and I can't get Alexa to work. She says she is having trouble connecting to the internet. Can you help. I have wifi connected and bluetooth on.

Technician's Assistant: Who makes your router?

Hmm. I don't know. How can I find this out?

Technician's Assistant: The Network Technician will be able to walk you through that. What have you tried so far?

I'm connected to wifi with my phone. Bluetooth is on. Not sure what else to do.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

My iPhone, iPad, macBook all are connected.

Submitted: 2 months ago.Category: Networking
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Customer reply replied 2 months ago
Can you help with Alexa?
Customer reply replied 2 months ago
I tried different outlets as well.
Customer reply replied 2 months ago
It says Router is 10.0.0.1
Answered in 1 hour by:
5/29/2018
Network Technician: Harry, CCIE replied 2 months ago
Harry
Harry, CCIE
Category: Networking
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
Please
I'm not sure I'm comfortable with you connecting to my iPhone.
Network Technician: Harry, CCIE replied 2 months ago

Did you connect the Echo to the new network?

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Customer reply replied 2 months ago
I have alexa. is that the same as echo?
Customer reply replied 2 months ago
How do I connect Alexa to the new network?
Network Technician: Harry, CCIE replied 2 months ago

Alexa is the voice of the Echo.

Which model Echo do you have?

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Customer reply replied 2 months ago
I have Alexa. Where do I find the model?
Network Technician: Harry, CCIE replied 2 months ago
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Customer reply replied 2 months ago
I'm not getting the orange ring.
Network Technician: Harry, CCIE replied 2 months ago

Sorry for the delay -- Are you still having the issue?

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Category: Networking
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