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Connection problem (wirelesss ) between computer and

Customer Question
Connection problem (wirelesss...

Connection problem (wirelesss ) between computer and printer

Technician's Assistant: Are you able to connect using an ethernet cable?

I do not have a cable

Technician's Assistant: Which lights are colored and/or blinking on your router?

5 lights in all 4 In cat read and the number 4. Note my cell phone work fine with this router

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Printer soft ware will not install because because of the connection and seems it is an adaptor problem

Submitted: 2 months ago.Category: Networking
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Answered in 14 minutes by:
5/29/2018
Network Technician: Karthik, System Administrator replied 2 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Network Technician: Karthik, System Administrator replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Customer reply replied 2 months ago
HPofficejet Pro 6830
Customer reply replied 2 months ago
no not for 39
Customer reply replied 2 months ago
NO I said no do not charge my cc
Network Technician: Karthik, System Administrator replied 2 months ago

Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.

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Network Technician: Karthik, System Administrator replied 2 months ago

Could you please tell me what is the operating system of the computer, is it a Windows 10/8/7 or Mac OSx?

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