Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cant connect my netgear to my internet how do i do that.

Customer Question
I cant connect my...

I cant connect my netgear to my internet how do i do that

Technician's Assistant: Are you able to connect using an ethernet cable?

No and it is connected

Technician's Assistant: Which lights are colored and/or blinking on your router?

The first three

Submitted: 2 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Answered in 5 minutes by:
5/27/2018
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

What is the model of the Netgear device?

Is it plugged into a modem from the WAN port of the Netgear?

Ask Your Own Networking Question
Customer reply replied 2 months ago
hold on i will get it
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok

Ask Your Own Networking Question
Customer reply replied 2 months ago
VMB3000
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok thanks.

And is the WAN or Internet port on the VMB3000 connected to a modem?

Ask Your Own Networking Question
Customer reply replied 2 months ago
it is connect to my internet by ethernet
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

By Ethernet cable correct?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok thanks. Is it connected to a LAN or WAN port on the modem device?

Ask Your Own Networking Question
Customer reply replied 2 months ago
to bendbroadband
Customer reply replied 2 months ago
it is connected to my internet modem
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, thank you.

Which port on your Internet modem (how is the port labelled)?

Ask Your Own Networking Question
Customer reply replied 2 months ago
ok let me check
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok thanks

Ask Your Own Networking Question
Customer reply replied 2 months ago
it is labeled 4
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, that sounds correct.

Can you connect to the Netgear wireless network from your computer?

Ask Your Own Networking Question
Customer reply replied 2 months ago
i am
Customer reply replied 2 months ago
to the netgear? no
Customer reply replied 2 months ago
dont know how to do that
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok then what is the name of the operating system on your computer (such as Windows 10 or Mac OS X)?

Ask Your Own Networking Question
Customer reply replied 2 months ago
windows 10
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok thanks. Is that the computer you are using to communicate with me?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Do you have another computer or device you could use to test connecting to the Netgear router wireless network?

Ask Your Own Networking Question
Customer reply replied 2 months ago
My phone
Customer reply replied 2 months ago
my phone
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok very good. Try connecting to the Netgear wireless network using your phone and let me know when you are connected and the make and model of the phone.

Ask Your Own Networking Question
Customer reply replied 2 months ago
how do i do that
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

What is the make and model of your phone?

Ask Your Own Networking Question
Customer reply replied 2 months ago
i have no idea how to do that
Customer reply replied 2 months ago
apple iphone
Customer reply replied 2 months ago
iphone 8
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok thanks.

Is your laptop connected to the Internet via Ethernet cable directly to the modem?

Ask Your Own Networking Question
Customer reply replied 2 months ago
no wireless
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Just to clarify, your laptop does not have wireless?

Ask Your Own Networking Question
Customer reply replied 2 months ago
No it is witeledd
Customer reply replied 2 months ago
It is eitekedd
Customer reply replied 2 months ago
Wireless
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok so your laptop is connect to your modem via wireless correct?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Is your laptop connected to your modem via wireless? If so, try disconnecting from the modem wireless and connecting to the Netgear wireless. If that works, then while connected to the Netgear wireless do the following:

Right click the Windows Start button then click Search. In the Search box type

cmd

and then right click the command prompt icon that appears in the Search list and click Run as Administrator.

On the command prompt type

ping 8.8.8.8

and let me know if you receive four replies and if not let me know the message that appears.

Ask Your Own Networking Question
Customer reply replied 2 months ago
ok
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

I will standby while you do that

Ask Your Own Networking Question
Customer reply replied 2 months ago
39;8.8.8.8' is not recognized as an internal or external command,
operable program or batch file.
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Type

ping 8.8.8.8

and press Enter. Make sure there is a space between ping and 8.8.8.8

Ask Your Own Networking Question
Customer reply replied 2 months ago
Microsoft Windows [Version 10.0.17134.48]
(c) 2018 Microsoft Corporation. All rights reserved.C:\Users\sharron volny>ping 8.8.8.8Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=97ms TTL=60
Reply from 8.8.8.8: bytes=32 time=24ms TTL=60
Reply from 8.8.8.8: bytes=32 time=18ms TTL=60
Reply from 8.8.8.8: bytes=32 time=28ms TTL=60Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 97ms, Average = 41ms
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, very good - that confirms the Internet connection.

So did you run the ping command while your laptop was connected to the Netgear wireless?

Ask Your Own Networking Question
Customer reply replied 2 months ago
i dont have the netgear connected yet dont know how to do that
Customer reply replied 2 months ago
netgear isnt connected to the internet
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Since the Netgear is connected to the modem and is powered up, the Netgear should have Internet access using the default settings and the Netgear wireless network should be available right now.

So disconnect from your modem's wireless network, then connect to the Netgear router's network by selecting the wireless network with "Netgear" in the name and then select to connect to it. Then run the same ping command to verify that you can connect to the Internet through the Netgear wireless.

Ask Your Own Networking Question
Customer reply replied 2 months ago
Ok I disconnected the Ethernet cord from the modem now what
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Is that the Ethernet cord between the Netgear and the modem or the laptop and the modem?

Ask Your Own Networking Question
Customer reply replied 2 months ago
NETGEAR to the modrm
Customer reply replied 2 months ago
Still doesn’t show up
Customer reply replied 2 months ago
im frustrated
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

I understand and will try to simplify - connect the Netgear and the modem again using the Ethernet cable. That connection is necessary and must remain.

Then on your laptop, click the wireless icon in the lower right corner of your laptop and select the network to which it is connected and click the Disconnect button. Then click on the wireless network in the list that has the word "Netgear" in the name and click Connect.

Then on the command prompt run the ping 8.8.8.8 command again.

Then click the wireless icon in the lower right corner of your laptop and select the Netgear network to which it is connected and click the Disconnect button. Then click on your wireless network in the list and click Connect.

Then post the result here so I can review.

Ask Your Own Networking Question
Customer reply replied 2 months ago
Doesn’t show just NETGEAR It has one that is NTGR_VMB_1406851361 and the other is NETGEAR96
Customer reply replied 2 months ago
That’s all it has
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Very good - select the NTGR_VMB_1406851361 which should not require a password ***** connect.

Ask Your Own Networking Question
Customer reply replied 2 months ago
It does and says it is wrong
Customer reply replied 2 months ago
I looked in my installed apps and it isn’t there
Customer reply replied 2 months ago
maybe it needs to be reinstalled
Customer reply replied 2 months ago
what do you think
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Just a moment...

Ask Your Own Networking Question
Customer reply replied 2 months ago
Ok
Customer reply replied 2 months ago
this is used for my arlo cameras it is the base station
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Yes, I understand.

Do you have an Ethernet cable to connect to the Netgear from your laptop?

Ask Your Own Networking Question
Customer reply replied 2 months ago
No unless I disconnect the base station completely and bring it to my laptop
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok then let's try a different approach - do you have the cameras ready to configure?

Ask Your Own Networking Question
Customer reply replied 2 months ago
i just brought it into where my laptop is and when i look up in my wireless it doesnt show it has unidentified network
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

That's ok - so are your cameras ready to configure?

Ask Your Own Networking Question
Customer reply replied 2 months ago
says base station offline
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Where does it say that?

Ask Your Own Networking Question
Customer reply replied 2 months ago
when i click on the camera
Customer reply replied 2 months ago
i have the ethernet cable in my laptop
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, so are the LED lights on the basestation green?

Ask Your Own Networking Question
Customer reply replied 2 months ago
No
Customer reply replied 2 months ago
I only have one green light and one orange light that’s it
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, so if it is not connected to the modem please connect it now and let me know if both lights turn green.

Ask Your Own Networking Question
Customer reply replied 2 months ago
the first two are green the third is orange
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

What is the label of the third one?

Ask Your Own Networking Question
Customer reply replied 2 months ago
it looks like a world
Customer reply replied 2 months ago
there isnt a label
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

The world label would be Internet access. Please power down the basestation and power up again and let me know if it turns green. Make sure it is plugged into a LAN port on the modem.

Ask Your Own Networking Question
Customer reply replied 2 months ago
i looked in my settings to see if the app netgear was there and it isnt
Customer reply replied 2 months ago
i did do that several times and it stays orange
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok - then next power down the modem and power it up again, then power down the basestation and power it up again and make sure the Ethernet cable between the two is connected securely while you do that.

Ask Your Own Networking Question
Customer reply replied 2 months ago
nope its still orange
Customer reply replied 2 months ago
if netgear doesnt show that it is installed on my computer how do i get it installed
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

There is an Arlo app you can install on your phone. Go to the Apple Store and search for Arlo then download and install the app.

Ask Your Own Networking Question
Customer reply replied 2 months ago
ok didnt do anything
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Do you have another cable you can use to test with the basestation?

Ask Your Own Networking Question
Customer reply replied 2 months ago
no
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok then try plugging the cable into a different port on the modem and restart the basestation and let me know if the light turns green.

Ask Your Own Networking Question
Customer reply replied 2 months ago
i put it in 1 and no change
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok, just a moment...

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

So are the two lights that are green the light on the left and the light in the middle?

Ask Your Own Networking Question
Customer reply replied 2 months ago
the 2nd one keeps blinking
Customer reply replied 2 months ago
on the modem the internet one for the ethernet cord keeps blinking also
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok so the left and the middle lights on the basestation are green and only the light on the right is orange correct?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok then the basestation most likely has Internet access.

Next on your computer go to arlo.netgear.com and setup an Arlo account.

Then bring one of the cameras close to the basestation and press the sync button on top of the basestation for two seconds and release and wait for the third light (right most light) to turn green. Then press the sync button on the camera for two seconds and release and the blue LED light on the camera should blink rapidly which indicates that it has synced. Do this for each camera.

Ask Your Own Networking Question
Customer reply replied 2 months ago
I disconnected the cameras and reloaded them and sync them already
Customer reply replied 2 months ago
didnt do much of anything still says basestation is off line
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok so all the cameras show a blue LED correct?

Also, what is showing basestation offline?

Ask Your Own Networking Question
Customer reply replied 2 months ago
i only did one camera the other camera needs batteries
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok so the camera shows the basestation offline?

Ask Your Own Networking Question
Customer reply replied 2 months ago
the blue light on the camera blinked blue for tens seconds and that's it
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

Ok then when you sync the camera does the right most LED blink green when you press the sync button on the basestation for 2 seconds before pressing the sync button on the camera?

Ask Your Own Networking Question
Network Technician: Syseng, Computer Systems Engineer replied 2 months ago

And after that the camera still shows the basestation offline?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Syseng Your Own Question
Syseng
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
7,938 Satisfied Customers
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development

Syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
My lights on the net gear box went out so I checked each
My lights on the net gear box went out so I checked each line and all came on except number 4. How do I get this to light, I can't get the internet without it. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My netgear WN2000RPT used to have three lights on it and it
Hi my netgear WN2000RPT used to have three lights on it and it is down to only one green light … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I don't know my netgear password so I cant access my
hi, I don't know my netgear password ***** I cant access my computer sometimes I can get on using "netgear"' but then im told security recommended ive tried all morning and cant get on. my husband pas… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Why can't I connect more the 17 devices to my Netgear
Why can't I connect more the 17 devices to my Netgear DNGD3700V2 router. I cannot find any limits in setup.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have earthlink, a p-600 and Netgear router and lost
I have earthlink, a p-600 and Netgear router and lost Internet connection and trying to trouble shoot solution.… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Periodically (mostly at night) my internet kicks off from "internet
Periodically (mostly at night) my internet kicks off from "internet access" to "local only". Then it will kick back on to internet and then off then on ... I have a Netgear WNDA3100 wireless connectio… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I use to have fiber optic internet and I movo to cable internet,I
I use to have fiber optic internet and I movo to cable internet,I have a Motorola ABG6580 connected as my modem for my cable internet, I also have my Netgear DGND3300 Which was the one I had as my mod… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Thank you for any assistance. I am back to a problem that first
Thank you for any assistance. I am back to a problem that first happened August 2011 The Netgear Prosafe 16 port Gigabit Swtich GS116 is not allowing any distribution to our other connected computers.… read more
Netman70
Netman70
Network Engineer
Associate Degree
206 satisfied customers
My operating system is Windows XP 32 Bit and I have two home
My operating system is Windows XP 32 Bit and I have two home computers. I have replaced my Netgear RP614v3 router with a Netgear WNR2000v3. The first computer connected OK but the second repeatedly te… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have had a problem with an ollder netgear wireless USB adapter
I have had a problem with an ollder netgear wireless USB adapter - cutting off internet connection after being idle for a period. I purchased a replacement for the wp111, first the NNA 300, then the W… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Cant go wireless,when I disconnect I lose the web. Ive followed
Cant go wireless,when I disconnect I lose the web. I've followed dirctions and used CD to install! please help!… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My netgear router was working perfectly and it just stopped
My netgear router was working perfectly and it just stopped putting out wireless internet about a week ago and has not worked since… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
hello, I cant seem to route through my netgear router currently.
hello, I cant seem to route through my netgear router currently. If I attach the charter pipeline to my desktop I can connect to the internet, (currently) but when I attach the charter to the router a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
we have a netgear mr814v2 and we have a desktop and a laptop
we have a netgear mr814v2 and we have a desktop and a laptop the desktop works fine on the internet and we set up a home network the laptop says its connected to the netgear with agood signal but we s… read more
Daniel B.
Daniel B.
Network Designer
Bachelor\u0027s Degree
213 satisfied customers
I have just set up a new Netgear wireless G router on my computer
I have just set up a new Netgear wireless G router on my computer which is working OK.I want to connect it to my Wifes computer which is in the next room which has a Talk Talk wireless router connecte… read more
Syseng
Syseng
Computer Systems Engineer
Bachelor's Degree
7,938 satisfied customers
I Have wildblue satelite internet and i cant get my netgear
I Have wildblue satelite internet and i cant get my netgear wireless router to work it tells me I need a WGR614 router which is what I have how do I get this to install… read more
Adam R Johnson
Adam R Johnson
Senior Network Engineer
Associate Degree
49 satisfied customers
Downloaded etrk Magic program and when I tri to run it does
Downloaded etrk Magic program and when I tri to run it does not detect my router, but I'm accessing the Internet from both computers through the Netgear switch. Any help appreciated.… read more
Syseng
Syseng
Computer Systems Engineer
Bachelor's Degree
7,938 satisfied customers
I just bought a HP Lap top and I cant connect with the internet.
I just bought a HP Lap top and I cant connect with the internet. I have a Netgear wireles that I used for my old lap top. But now that I have set up the new HP lap top I cant get connected with the in… read more
Matthew J
Matthew J
Freelance Consultant
Associate Degree
499 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x