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It will not connect to a network. the tv says MAC address:

Customer Question
It will not connect...

It will not connect to a network. the tv says MAC address: 00:00:00:00:00:00.

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

It is a "ROKU TV", but we also have netflix

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Everything else works fine, the internet I'm using now, our vizio tv, the voip phone, etc.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't know

Submitted: 2 months ago.Category: Networking
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Answered in 16 hours by:
5/26/2018
Network Technician: Harry, CCIE replied 2 months ago
Harry
Harry, CCIE
Category: Networking
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Experience: IT at Justanswer
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