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I have a Motorola modem & I cant remember my wifi password.

Customer Question
I have a Motorola...

I have a Motorola modem & I cant remember my wifi password. The password ***** the sticker isn't working. I dont know if I changed it! Can you help me?

Technician's Assistant: When did you last change your Wi-Fi password?

I guess last year when we moved in here?

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes, I'm connected right now. But ...I got a new tablet & I need the password ***** set up my new device.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No that's all.

Submitted: 2 months ago.Category: Networking
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Answered in 2 minutes by:
5/2/2018
Network Technician: FRAN, PC Technician replied 2 months ago
FRAN
FRAN, PC Technician
Category: Networking
Satisfied Customers: 267
Experience: IT Technician
Verified

Hello,

My name is ***** ***** I look forward to assisting you today! Please, give me a few moments to review and I'll be right back with your Answer.

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Network Technician: FRAN, PC Technician replied 2 months ago

Do you have windows 10 on your computer? So I can get the instructions for you

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Customer reply replied 2 months ago
I'm not sure
Network Technician: FRAN, PC Technician replied 2 months ago

Ok right click on your network setting icon in the bottom right. it should show network and sharing. let me know if you see that

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Network Technician: FRAN, PC Technician replied 2 months ago

If you see it click on open

It will open a new page

  1. windows 7 will just show your wifi network
  2. windows 10 you will have to scroll down to open the network and sharing center
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Customer reply replied 2 months ago
A list of local WiFi settings came up. What type is this
Network Technician: FRAN, PC Technician replied 2 months ago

Do you see your wifi connection?should say view active connections

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Customer reply replied 2 months ago
I c mine & it says connected
Network Technician: FRAN, PC Technician replied 2 months ago

Ok great. left click on it and click on wireless properties. Then click on the security tab And check the box to show the password

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Customer reply replied 2 months ago
Nothing is happening .
Customer reply replied 2 months ago
Ok wait I think I am now. It's showing data usage and properties
Customer reply replied 2 months ago
That looks like the number on my modem. But nothing under properties looks like that.
Network Technician: FRAN, PC Technician replied 2 months ago

Is your computer connected to wifi?

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Customer reply replied 2 months ago
Was I suppose to disconnect ?
Network Technician: FRAN, PC Technician replied 2 months ago

no

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Network Technician: FRAN, PC Technician replied 2 months ago

right Click on the wireless Icon bottom right

click to open network and internet connections

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Network Technician: FRAN, PC Technician replied 2 months ago

If you have windows 10 it will say "STATUS" network status let me know if your see that

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Customer reply replied 2 months ago
No I don't c that
Network Technician: FRAN, PC Technician replied 2 months ago

Ok, can we do a remote session so I can look and see whats going on

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Customer reply replied 2 months ago
I don't have the $ 2 pay for that.
Network Technician: FRAN, PC Technician replied 2 months ago

I'm trying to find out if you have windows 10 or 7. Do you have the apps on your computer?

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Network Technician: FRAN, PC Technician replied 2 months ago

I can offer the remote for 10

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Network Technician: FRAN, PC Technician replied 2 months ago

will that help?

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Customer reply replied 2 months ago
I have Windows 8
Network Technician: FRAN, PC Technician replied 2 months ago

Ok great. let me see where those setting are on 8

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Network Technician: FRAN, PC Technician replied 2 months ago

Ok. in windows 8

  1. click wifi icon
  2. go up to your network connections
  3. right click
  4. click on view connection properties
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Network Technician: FRAN, PC Technician replied 2 months ago

Then you should get the page with the security tab

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Network Technician: FRAN, PC Technician replied 2 months ago

Did you find it?

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Customer reply replied 2 months ago
Not yet
Customer reply replied 2 months ago
Can i come back on here tomorrow my blood sugar is going low.'
Customer reply replied 2 months ago
What
Network Technician: FRAN, PC Technician replied 2 months ago

Ok sure. I'll be here. you may need to give me a few minutes to reply.

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Network Technician: FRAN, PC Technician replied 2 months ago

That not your network just a picture to show you where it is located.

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FRAN
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