Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Genie setup page says not connected to extenders wifi

Customer Question
Genie setup page says...

Genie setup page says not connected to extenders wifi network. I have a wall plug extender. Serial #4gj3825u0035d

Technician's Assistant: Are you able to connect using an ethernet cable?

No wirless comsat

Technician's Assistant: Which lights are colored and/or blinking on your router?

Comcast

Submitted: 3 months ago.Category: Networking
Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Isee the Client Link LED is lit. Is the technitian done.?
Answered in 30 minutes by:
4/24/2018
Network Technician: Karthik, System Administrator replied 3 months ago
Karthik
Karthik, System Administrator
Category: Networking
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Networking Question
Network Technician: Karthik, System Administrator replied 3 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the Extender?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Isee the Client Link LED is lit. Is the techni. The make is netgear
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Isee the Client Link LED is lit. Is the techni. The make is netgear. The serial # is4gj3825u0035d
Network Technician: Karthik, System Administrator replied 3 months ago

Can I have the model number of the netgear extender?

Ask Your Own Networking Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Isee the Client Link LED is lit. Is the techni. The make is netgear. The serial # is4gj3825u0035d. have to go in other room and look. Wait one minute
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Isee the Client Link LED is lit. Is the techni. The make is netgear. The serial # is4gj3825u0035d. have to go in other room and look. Wait one minutem the model # is WN3000RPv3
Customer reply replied 3 months ago
They already charged me $19 for a fee now you are saying it will cost me another $39
Customer reply replied 3 months ago
Are you still there Karthik ?
Customer reply replied 3 months ago
I got a notification for a response from you .But I didn’t receive a message on my phone or on my desktop computer
Customer reply replied 3 months ago
I have to tell you I am disappointed in the service so far.
Poor communication and this is taking forever and nothing getting done
Customer reply replied 3 months ago
If this is how my trial offer is going I definitely won’t be reopening it unless things get better
Customer reply replied 3 months ago
Is anyone there. Damn
Network Technician: Syseng, Computer Systems Engineer replied 3 months ago
Syseng
Syseng, Computer Systems Engineer
Category: Networking
Satisfied Customers: 7,938
Experience: Cisco and Microsoft certified with over 20 years experience in system design, integration and development
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Claws224 Your Own Question
Claws224
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1,256
1,256 Satisfied Customers
Experience: IEEE, Microsoft

Claws224 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
I don't get a strong enough WiFi signal to power my Ipad.
I don't get a strong enough WiFi signal to power my Ipad. … read more
N Nguyen
N Nguyen
Davenport University Instructor
Master\u0027s Degree
1 satisfied customers
Should have done some homework first, but I just bought
Should have done some homework first, but I just bought NETGEAR AC1200 WiFi Range Extender - with hopes to extend the range of my Airport express. Before I suffer to no avail, I was hoping that you mi… read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
Jest got a different wifi throught comcast. All. Not that i
jest got a different wifi throught comcast JA: Are you able to connect using an ethernet cable? Customer: no JA: Which lights are colored and/or blinking on your router? Customer: all JA: Anything els… read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
Authentication keeps failing on my ID, Wi-Fi. Comcast.
authentication keeps failing on my ID , Wi-Fi JA: Who makes your router? Customer: Comcast JA: What have you tried so far? Customer: everything JA: Anything else you want the Network Expert to know be… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I am setting up a google wifi system in my office. the
i am setting up a google wifi system in my office. the connection is to the back of my moden/routerDural ban wifi802.11acXB2. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
My Alexa app is “disconnected” and I can't reconnect. Alexa.
My Alexa app is “disconnected” and I can't reconnect … read more
John Castle
John Castle
BSC in Computing Network Management and Design
206 satisfied customers
In the two upstair bedrooms both tv's show that the it
In the two upstair bedrooms both tv's show that the it cannot connect to the server. We have checking cables and rebooting the Genie with no success. … read more
Harry
Harry
2,176 satisfied customers
My Netgear N600 wifi range extender WN2500RPx2 is less than
My Netgear N600 wifi range extender WN2500RPx2 is less than 10ft from my wifi router. The 5G icon is solid green, but the 2G icon keeps disappearing. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My linksys plugged right next to my router. Can go thru the
my linksys plugged right next to my router. Can go thru the amber LED thru the green LED. The green only lasts a few seconds, then back it goes to … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Why is my wi fi not working. 1. There was an email to update
there was an email to update and I haven't done it. so I don't know if that is why it just quit working.… read more
Karthik
Karthik
System Administrator
519 satisfied customers
I just bought a AC1900 WiFi Range Extender and can not
I just bought a AC1900 WiFi Range Extender and can not figure out how to get the Router Link LED to light up. Both the power and WPS are green. … read more
Karthik
Karthik
System Administrator
519 satisfied customers
Have a net gear WPDE.com--model WN2000RPTv3---serial
Have a net gear WPDE.com--model WN2000RPTv3---serial 3P214A5400E7A-/want set up again was a client but we're flooded from hurricane last Oct and just now getting things back together. What do I need t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I installed a netgear wifi extender the router link led is
i installed a netgear wifi extender the router link led is on but there is no light onthe client link led … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I install AC1200 /R66620 and the Genie runs and says I am
I install AC1200 /R66620 and the Genie runs and says I am connected. I am not, so I run the windows internet troubleshooter, and it says go back to the Genie web page which just told me I am OK … read more
Cody
Cody
Computer Science
2,442 satisfied customers
We have your N 600 wireless Dual Band router in use by the
We have your N 600 wireless Dual Band router in use by the home network. In order to boost the signal we purchesaed the N600 Wifi Range extender. We need help activating the Range Extender please … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
What is the ISP address, its a netgear genie, I'm using
I'm using another computer as ive got no internet on the one I'm trying to configure … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
Im trying link a extendewr to my router how do i do it, its
im trying ***** *****nk a extendewr to my router how do i do it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Why cant I connect Netgear 3500rp extender with NE router?
Why cant I connect to Netgear WN3500rp extender with NE router? The connection was fine with old router.… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x