Networking

Ask computer networking questions and get answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Ethernet doesn't have a valid ip configuration Not fixed…

Ethernet doesn't have a...

Ethernet doesn't have a valid ip configuration Not fixed problem

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell inspiron

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Where would I find this information since I am not much of a computer savvy.

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Inspiron? Have you installed any updates recently?

It is a desktop. No, I have not installed anything new lately.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am not using the problem computer to communicate with you.

Show More
Show Less
Ask Your Own Networking Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 24 minutes by:
4/21/2018
Steve Asher
Steve Asher, Certified Networking Engineer
Category: Networking
Satisfied Customers: 191
Experience: Network Engineer at Lafayette School Corp
Verified

Hello! My name is ***** ***** I will be assisting you today.

Note: If you get a pop up requesting a Secure remote connection, please ignore this! It is an automated message from the website.

Are you connected to the internet wirelessly or through a wire

Ask Your Own Networking Question
Customer reply replied 4 months ago
wireless

Do you know what operating system you are using?

Ask Your Own Networking Question
Customer reply replied 4 months ago
you can not connect because my internet connection does not work.
Customer reply replied 4 months ago
to my desktop

That is an automated message from the website. I can't control it.

Ask Your Own Networking Question

What version of Windows are you using?

Ask Your Own Networking Question
Customer reply replied 4 months ago
I am using a laptop to communicate with you, but my desktop is the computer that I have no internet connection.

What version of windows is on your desktop?

Ask Your Own Networking Question
Customer reply replied 4 months ago
I am using version 10

in the white search bar right next to the window emblem in the lower left hand corner, type cmd

a list will come up, the top option should be command prompt. Click this.

Ask Your Own Networking Question
Customer reply replied 4 months ago
dell inspiron 3650 system type 64 bit, windows 10 home

Was you able to bring up the command prompt?

Ask Your Own Networking Question

type ipconfig

I'm looking for the details of the wireless connection.

Ask Your Own Networking Question
Customer reply replied 4 months ago
I know the procedure and I have used it before but it does not work.

Do you have the wireless symbol down in the lower right tray?

Ask Your Own Networking Question
Customer reply replied 4 months ago
I see it but it says unidentified network
Customer reply replied 4 months ago
No Internet
Customer reply replied 4 months ago
I see a yellow triangle.

Click on that icon to pull up the list of networks.

Are you attempting to connect to the proper network?

If it is showing with a connection. CLick on disconnect and have it reconnect.

Ask Your Own Networking Question
Customer reply replied 4 months ago
I have tried that as well but it does not work.

What all have you tried, so we don't duplicate work

Ask Your Own Networking Question
Customer reply replied 4 months ago
It would lot easier if we could diagnose this problem via phone?

Yes it is

Ask Your Own Networking Question
Customer reply replied 4 months ago
I could call you or you can call me.

If you give me your email, I can send you something that will make this easier.

Ask Your Own Networking Question
Customer reply replied 4 months ago
You can call me at(###) ###-####

ping 127.0.0.1

Ask Your Own Networking Question

One last thing. Move that connection back to your printer. The one that we plugged into the router.

Steve Asher
Steve Asher, Certified Networking Engineer
Category: Networking
Satisfied Customers: 191
Experience: Network Engineer at Lafayette School Corp
Verified
Steve Asher and 87 other Networking Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thank you Steve for helping me diagnose and solve my internet connection problems. Great customer service skills and very knowledgeable.

If you need follow up let me know!

Ask Your Own Networking Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a network technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve Asher Your Own Question
Steve Asher
Steve Asher
Steve Asher, Certified Networking Engineer
Category: Networking
Satisfied Customers: 191
191 Satisfied Customers
Experience: Network Engineer at Lafayette School Corp

Steve Asher is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Claws224

Claws224

IEEE Network Engineer

1,256 satisfied customers

IEEE, Microsoft

Kevin

Kevin

LAN/WAN Specialist

1,165 satisfied customers

Certified MCSA and MCP Network Administrator with over 20 years of PC experience.

Byron

Byron

PC Support Tech

677 satisfied customers

CCNA, A+, MCSE 11 years at a large law firm.

Eric K.

Eric K.

Network Administrator

510 satisfied customers

13 years of desktop, server and network support experience

Mr. Clark

Mr. Clark

Network Engineer

510 satisfied customers

Computer Business Owner / Former DoD Network Specialist

Chris L.

Chris L.

Support Specialist

448 satisfied customers

Certified Networking expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Certified Networking Engineer

433 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

< Previous | Next >

Related Networking Questions
My lenovo Yoga 2.11 will not connect to my network. I am
My lenovo Yoga 2.11 will not connect to my network … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
It says its getting ethernet signal but It finds no channels
It says its getting ethernet signal but It finds no channels and will not connect to anything … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
I HAVE LOST CONNECTION TO THE MODEM FOR THE REMOTE.
I HAVE LOST CONNECTION TO THE MODEM FOR THE REMOTE … read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
Genie setup page says not connected to extenders wifi
Genie setup page says not connected to extenders wifi network. I have a wall plug extender. Serial #4gj3825u0035d … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It will not connect to internet Inspiron one dell computer.
It will not connect to internet Inspiron one dell computer … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Having problem with my wifi. Keep getting authentication
Having problem with my wifi. Keep getting authentication error on my mobile unit. Also, I can only connect to internet with my laptop by connecting my ethernet line. … read more
Sheri
Sheri
Bachelor\u0027s Degree
683 satisfied customers
I have the Huawei HG659 Router with Vodafone fibre broadband
I have the Huawei HG659 Router with Vodafone fibre broadband in Ireland, I have ordered and received multiple static IP addresses, I need to know how to assign these to the devices on my network using… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Don't close as a duplicate. want to connect two computers.
Don't close as a duplicate. want to connect two computers. Desktop connected via ethernet to router, but also has wifi capability. HP Windows 10 Pro. Laptop (brandnew), Dell Inspiron, Windows 10 Homeg… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,091 satisfied customers
I can not connect to the router through my extender.I
I can not connect to the router through my extender.I believe there are two different IP adresses … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't get my ipolis mobile app to connect to my network.
I can't get my ipolis mobile app to connect to my network. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a belkin N300 router that has stopped working. my son
I have a belkin N300 router that has stopped working. my son checked the settings to connect to the wii u and now it doesn't work at all.… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Windows can't communicate with DNS provider msg. I can't use
windows can't communicate with DNS provider msg. I can't use any wifi source. ...I can only access the internet via AT&T mobile broadband,All-Access . I'm a novice and am looking for a remote repair. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Valente--I have connected my cctv dvr to the router, did
Valente--I have connected my cctv dvr to the router, did port forwarding using 8080 port, ip addresses all check out, ports were open for ports 92,1,34599 when I used them, I can get to point of port … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Kay Beckett. My HP Photosmart 7510 printer won't print now
Customer: Kay Beckett. My HP Photosmart 7510 printer won't print now from my Dell desk top. In the past when I had this problem it was the IP address. Then the print message would come on but when I c… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I have a Speco D16WRSM2TB Security system. I can view my
I have a Speco D16WRSM2TB Security system. I can view my cameras locally on PC with Speco Tech Multi Client software.. I have Speco player software on my iphone. My internet is through Windstream usin… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Having problems connecting my Ethernet cable wont "send" the
having problems connecting my Ethernet cable wont "send" the signal from my laptop its not receiving it. i tried (ipconfig/release and the nipconfig/renew and thats not working either when i do that o… read more
Richard Hall
Richard Hall
Microsoft Certified Systems Engineer
119 satisfied customers
How can I remotely access my router settings that is in access
How can I remotely access my router settings that is in access point mode which is connected to a Verizon router. Router (Access point mode) - Asus RT-AC87R Main router verizon - MI424WR-GEN3I P.S. I … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My Win 7 Dell laptop will not recognize my TP-Link router.
My Win 7 Dell laptop will not recognize my TP-Link router. But my other computer plugged in to same router works fine. All with ethernet, no wireless. What can I do with the Dell to get it to connect?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x